Service Analyst at 1-800 Hansons LLC – Troy, Michigan

Grow with us! 1-800 Hansons is a top ranked home improvement company that started in just Michigan and is now servicing 14 states and 24 locations nationwide. Our goal is to bring in team members that want to learn, succeed, and develop to continuously grow within the company like so many of our "lifers" that have been with us for 15, 20 and 25+ years!

1-800-HANSONS, LLC is hiring for a talented and dedicated Service Analyst to join our Service team. The Service Analyst is responsible for handling previous customers’ requests for services needed repaired on their roof, windows, siding and/or gutter installations. The ideal candidate would possess strong organizational and communication skills, as well as problem solving skills.

If you feel confident in your customer service and multi-tasking skills, we'll provide the training to make you successful with us!

We Offer:

$18-$20/hour

Weekly pay via direct deposit

Health benefits at 30 days of employment (medical, dental, vision, life, critical, accident, short-term & long-term disability)

401k w/company match at 90 days of employment

Paid time off eligible to start using at 90 days of employment with unlimited rollover of unused hours

Holiday pay eligible to start using at 30 days of employment

Tools provided to help our team members develop and grow within the company

Frequent one-on-ones with your manager to keep you on the path of success and achieve any career goals you aspire to achieve

Referral bonuses from $500 to $1,500 per referral hired on

Employee as well as Friends & Family Discounts

Annual Summer Picnic w/opportunities to win weekly prizes and a grand prize of $5,000.00

Committees to join such as our fun committee or well-being committee to be part of keeping our upbeat company culture and help our communities

And So Much More!

What You’ll Do:

Constantly checking service tickets to make sure the customer is being taken care of immediately

Responding to service tickets so the customer is aware that we are taking care of their request as soon as possible

Scheduling service technicians and doing the best we possibly can to take care of them in one specific area daily

Speaking with customers who decide to walk-in with a request and being able to handle their needs immediately

Must be able to understand our products so we are able to answer any questions the customer has to the best of our abilities

What We Need:

High School diploma or GED

Minimum of one (1) years of professional work experience

Customer service or call center experience

Basic computer skills, including familiarity with MS Office

Problem solving

Excellent communication skills as well as great organizational skills

Able to multi-task

Must be able to work independently as well as part of a team

Additional Preferred Qualifications:

Experience in a service related role, providing follow up service to customers with previous product installations

Experience in the home improvement industry

Physical Requirements:

Must be able to remain sitting in a stationary position for prolonged periods

Requires the ability to move about inside the office

Must be able to move items weighing up to 25 pounds

Must be able to communicate effectively with staff, customers, vendors, and the public

Constantly operates a computer and other office equipment such as a calculator, copy machine and computer printer

Hours/Schedule:

Full-time, 40 hours per week/52 weeks per year. Standard hours are M – F, 8:00 – 5:00 but due to cyclical nature of position, some overtime, including evening and weekend hours, will be required to complete projects under deadlines. Some local and statewide travel may be required.

It is the policy of 1-800-Hansons not to discriminate against age, color, sex, sexual orientation, gender identity, disability, national origin, race, religion, or veteran status.

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