Caregiver Onboarding Coordinator at Distro – Mérida, Yucatán

Advanced English level C1 (spoken and written) is required.

Position: Caregiver Onboarding Coordinator Location: On-site – Sede Mayab, Mérida, Mexico Schedule: Monday to Friday, 8:00 AM – 5:00 PM PST

Job Description We are seeking a highly organized and customerfocused Caregiver Onboarding Coordinator to support newly hired caregivers throughout the onboarding process. This role plays a key part in ensuring a smooth, professional, and positive experience from offer acceptance through orientation day. The ideal candidate is adaptable, detailoriented, and comfortable managing multiple onboarding workflows while providing excellent virtual support and communication.

Key Responsibilities

Work closely with newly hired caregivers from offer acceptance through orientation day to ensure a positive onboarding experience. Provide virtual support to caregivers with onboarding documentation and required uploads. Track onboarding progress and follow up consistently to ensure all requirements are completed in a timely manner. Monitor eligibility status, including documentation and background checks. Reschedule caregiver orientations when needed. Communicate onboarding status updates clearly and professionally with caregivers. Notify branch teams once caregivers are fully cleared and ready to be staffed with clients. Maintain accurate tracking records and calendars related to onboarding activities.

Requirements

Minimum 2 years of experience in clientfacing roles, customer service, or support functions. Advanced English level (spoken and written) is required. Strong customerservice mindset and professional communication skills. Excellent calendar management, tracking, and followup skills. High adaptability to shifting schedules, priorities, and processes. Strong organizational skills and attention to detail. Ability to work onsite at Sede Mayab, Mérida.

Home care experience is not required.

Preferred Skills

Experience working with onboarding, compliance, or operations teams. Comfort working in fastpaced, changing environments. Strong sense of ownership and accountability.

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