Registered Client Services Associate - Brokerage at Fulton Bank – Ephrata, Pennsylvania

Requisition ID: 2026-23636
Category: Investment Services
# of Openings: 1
Position Type (Portal Searching): Full-Time
Ephrata FFA
Lancaster
FLSA Status: Non-Exempt

Value Proposition

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Overview

This is a full-time, hybrid role located at our Ephrata, PA office location.

Hybrid schedule is 4 days in the office and 1 day work from home following a successful 90 day introductory period.

Core working hours will be 8 am - 4:30 pm, Monday through Friday.

Provides high quality operational support to Financial Advisors and their clients, as well as other team members.

Responsibilities

• Responsible for the daily administrative operations for assigned Financial Advisor(s).
• Serves as first point of contact to service a high volume of daily interactions, including basic inquiries, providing quotes and scheduling of meetings with prospective and existing clients on the phone, in-person, virtually and through mailings.
• Onboards new clients while ensuring all required documentation is complete and accurate and monitors the incoming transfer of new assets.
• Responsible for assisting clients with paperwork related to account transfers, beneficiary designations, and other maintenance requests. Processes client transactions, such as trades, deposits, and withdrawals, while ensuring compliance with regulatory requirements.
• Solicits and receives orders for the Financial Advisor(s). May also enter unsolicited trades at the direction of the Financial Advisor.
• Communicates daily with clients providing trade settlement information, coordinating the payment and delivery of funds, providing portfolio information and other requests.
• Collaborates with Financial Advisor(s) to prepare client meetings and presentations, including gathering relevant data and creating reports.
• Creates and maintains records and files utilizing Client Relationship Management (CRM) software. Ensures required client paperwork is current with firm and industry requirements, rules, and regulations.
• Assists Financial Advisor(s) with marketing efforts including seminars and other client facing events.
• Actively engages in available training/cross-training and educational and/or professional development opportunities to remain current on firm and industry policies and procedures.
• Functions as a part of a larger team dedicated to helping achieve Fulton Financial Advisors' overall sales goals.
• Acts as a mentor, shares knowledge, and offers guidance to others.
• May participate in client meetings with a Financial Advisor(s) upon request.

Qualifications

Education

Bachelor's Degree or the equivalent experience. Specialty: business, finance or related. (Required)

Experience

5 or more years experience in financial services or sales environment. (Preferred)

3 or more years administration in financial services or sales environment. (Required)

2 or more years experience with investment operations, procedures, and transfers. (Required)

Certifications

SIE (Security Industry Essentials), Series 7, Series 63 (or Series 66). (Required)

Must be able to be affiliated with our Broker Dealer. (Required)

Knowledge, Skills, and Abilities

• Knowledge of investment industry terminology. (Required)
• Knowledge of mathematics sufficient to process account and transaction information. (Required)
• Ability to use appropriate interpersonal styles and communicate effectively both orally and in writing with all organizational levels. (Required)
• Ability to take initiative and proactively follow up on submitted items to ensure completion, resolve errors questions or concerns. (Required)
• Ability to identify time sensitive items and assess competing priorities. (Required)
• Experience with Microsoft Office Suite. (Preferred)
• Experience with client relationship management (CRM) software, or similar contact management software. (Preferred)

Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.

EEO Statement

Fulton Bank (Fulton) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.