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Manager, Mental Health Coaches at Childrens Hospital of The King's Daughters – Norfolk, Virginia

Childrens Hospital of The King's Daughters
Norfolk, Virginia, 23507, United States
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NewJob Function:Executive/Management
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About This Position

Manager, Mental Health Coaches

  • GENERAL SUMMARY

    • The Manager, Mental Health Coaches (MHC) is responsible for managing designated personnel, and coordinating and directing workflow and functions of the department in collaboration with the departmental leadership. Reports to senior departmental leadership.

  • ESSENTIAL DUTIES AND RESPONSIBILITIES
    • Supervises assigned staff including development of schedules and ensuring that quality patient care is delivered.
    • Resolves patient needs by using multidisciplinary team strategies.
    • Participates in hiring process to include interviewing and selecting applicants, and orienting new staff, conducting performance evaluations and recommending corrective action when needed.
    • Ensures that policies and procedures are implemented.
    • Communicates and interprets policies and procedures to staff.
    • Collaborates with physicians and psychologists in the proper treatment of patients.
    • Contributes ideas and suggestions to improve methods and productivity within the assigned unit(s) while maintaining high quality patient care.
    • Mentors and coaches staff to ensure continued professional development.
    • Provides emotional and psychological support to patients and their families.
    • Ensures operation of medical and administrative equipment by verifying emergency equipment availability, preventive maintenance and other measures.
    • Ensures supplies are maintained by reviewing usage reports, identifying trends and anticipating needs; submits supply orders as necessary.
    • Seeks guidance from the Director and/or upper management for unusual or unanticipated circumstances that require deviation from financial/operational policies and standards of practice.
    • Maintains documentation of patient care services by auditing patient and department records.
    • Protects patients by carrying out infection-control policies and protocols, enforcing medication administration and storage procedures and controlled substance regulations.
    • Participates in budget development process as directed.
    • Maintains overall responsibility for designated service operations with 24hr accountability.
    • Leads, manages, coaches, and trains a team or department, provides guidance, support, and mentors to ensure optimal performance and productivity.
    • Oversees the recruitment, hiring, team/department orientation, performance appraisals and disciplinary actions including up to termination processes for a team or department.
    • Performs all other duties as assigned.
  • LICENSES AND/OR CERTIFICATIONS
    • Required Licenses and/or Certifications
      • None
  • MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
    • Required Education and Experience
      • Bachelor of Science in Psychology, Nursing, or health related field required.
      • Technical and professional knowledge, skills, and abilities for operations of position, acquired through 3+ years of progressive experience required; 2 years of the progressive experience must be in the mental health field to include crisis behavior intervention experience.
    • Preferred Education and Experience
      • 2+ years of Adolescent/Pediatric experience preferred.
    • Required Knowledge, Skills and Abilities
      • Knowledge and understanding of federal and state regulations essential and preferred.
      • Proficiency and technical aptitude with the use of Adobe Acrobat and MS Office products, including Excel, PowerPoint, Outlook, and Word.
      • Skilled in the maintenance of databases and records, as well as the generation of dashboards and reports.
      • Strong organizational skills with attention to detail and commitment to data accuracy.
      • Demonstrated track record of building respectful rapport with staff, ability to accept guidance from staff members and work with a team.
      • Increased Security Clearance Required: FBI fingerprinting, criminal background check, and Child Protective Services registry search.
  • WORKING CONDITIONS

    • Active in the patient care environment with minimal exposure to environmental hazards such as, but not limited to, excessive noise, dust, or extremes in temperatures. Environment may include physical, mechanical restraints as well as seclusion. Exposure to communicable diseases and moderately adverse working conditions due to the need to perform certain patient care activities can be expected.

  • PHYSICAL REQUIREMENTS

Job Location

Norfolk, Virginia, 23507, United States

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