Business Analyst Co-Op at Fire safety and protection LLC – Cambridge, Ontario

Embark on a rewarding career with Fire Safety and Protection (FSP)!

FSP's rich multi-decade history is built on lasting customer relationships and continued high-quality service. We are proud to offer a full suite of life safety solutions across the U.S. and Canada. Our certified technicians deliver code-compliant fire safety solutions tailored to our customers' needs. It’s our goal to be the single source for our customers’ inspection, maintenance, repair, design and installation of their fire and security systems. With continuous training in the latest technologies and regulations, our customers trust us for high-quality workmanship that keeps their building systems in optimal condition for ongoing safety.

We are military friendly!

At FSP, we believe military veterans bring unmatched dedication, discipline, and a strong sense of purpose—qualities that align perfectly with our mission to protect lives and property through high-quality fire and life safety services. Our team values leadership, precision, and teamwork—making FSP a natural next step for those who have served. FSP accepts technical certification credit for military experience in relevant fields.

Apply today and become part of a company where your skills and dedication are valued.

Position Summary

We are seeking a motivated and detail-oriented Co-op Student to support the Branch Operation with day to day activities and special projects. This role offers hands-on exposure to business operations, performance measurement, and cross-functional collaboration.

This role participates in the co-ordination hub between customers, technicians, and management - driving scheduling efficiency, administrative accuracy, and a high standard of customer service.

This role is ideal for a curious and resourceful problem-solver who enjoys fast-paced environments. The successful candidate will contribute innovative ideas, build tools, improve delivery performance, and help reduce costs across the organization.

Key Responsibilities

• Manage incoming calls, emails, and customer correspondence with professionalism, responsiveness, and urgency

• Maintain accurate records, documentation, and filing systems in an organized and timely manner

• Process service-related documentation with a high degree of accuracy and attention to detail

• Support branch operations through effective administrative coordination

• Coordinate routine and preventative maintenance scheduling to maximize technician efficiency and service delivery

• Coordinate emergency service calls with urgency, accuracy, and sound judgment

• Provide technicians with complete, accurate, and timely job and site information

• Confirm appointments, scope of work, and service details with customers

• Support real-time scheduling adjustments in response to operational priorities and changing field demands

• Build and maintain strong customer relationships through responsiveness, reliability, and professional service

• Support branch leadership and field teams with day-to-day operational and administrative coordination

• Ensure clear and effective communication between office staff and field operations

• Contribute to the continuous improvement of scheduling, administrative processes, and branch efficiency

• Support the development, tracking, and reporting of key performance indicators (KPls)

• Collect, analyze, and interpret operational data to support decision-making

• Contribute to operational excellence and continuous improvement initiatives

• Provide ad hoc analysis and administrative support as required

• Develop a Co-op Training Manual to support onboarding and future team member success

• Assist with the preparation of presentations and other business materials

• Perform other duties and support special projects as assigned

Qualifications

Education:

• Currently enrolled in a post-secondary program (Business, Supply Chain, Operations, Engineering, or related field preferred).

• Experience in a people related environment. (Coaching, Service, Volunteer)

Skills and Experience:

• Proficiency in Microsoft Office Suite with a focus on Microsoft Excel (pivot tables, formulas, basic data analysis)

• Experience with Vista ERP (asset).

• Familiarity with PowerPoint and data visualization tools

• Strong organizational and time-management skills; able to prioritize effectively.

• Self-starter with the ability to work independently and in a team environment.

• Strong interpersonal skills and the ability to communicate clearly and concisely.

• Detail-oriented with a high degree of accuracy and reliability

What You'll Gain

• Ability to handle confidential information professionally

• Exposure to executive-level operational strategy

• Experience building and managing KPls and dashboards

• Real-world data analysis and process improvement experience

• Cross-functional business exposure

• Mentorship from senior leadership

Why FSP?Supportive Culture: We value our employees and provide ongoing training.Career Growth: Advance your career with guidance from industry experts as well as tuition reimbursement and pay incentives.Broad Opportunities: With offices in the eastern U.S. and Canada, we offer diverse locations and roles.Client-Centered: We serve commercial property owners and facility managers with dedication and care.Rapid Growth: Join us as we expand and invest in new markets.

Health & Safety:

The personal safety and health of each employee of our organization is of primary importance. We believe that our employees are our most important assets and that their safety is our greatest responsibility. It is Fire Safety and Protection’s objective to ensure a safe and productive working environment for all employees. At FSP we believe that illnesses and injuries can and must be prevented. We believe in empowering each employee to create and maintain a safe and healthy environment.

FSP Equal Opportunity Employer Statement:

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.