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Wine Captain at Chateau Marmont – Los Angeles, California

Chateau Marmont
Los Angeles, California, 90046, United States
Posted on
Salary:$22.50 - $22.50/hr

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About This Position

Wine Service Captain


Department: Food and Beverage


Reporting directly to: Restaurant Manager


Job Responsibilities:

  • Present the wine offerings on our wine list and sell wines to our guests. Interact with guests in a friendly and professional manner, taking orders, making recommendations, and providing exceptional customer service.
  • Lead the team of servers, providing guidance, training, and performance feedback on wine knowledge.
  • Ensure that the wines are correctly stored and fully stocked in the service areas for each service and to let the Restaurant Manager know if anything is out of stock.
  • Discuss wine updates and wine changes with the team for every pre-shift.
  • Monitor and maintain cleanliness and organization of the wine service, including equipment, glassware, and storage spaces.
  • Stay up-to-date with industry trends, new vintages, and wine makers, incorporating them into the wine training program.
  • Ensure compliance with all local, state, and federal regulations regarding the sale and service of alcoholic beverages.
  • Address and resolve guest concerns and complaints promptly and in a satisfactory manner.
  • Train staff on responsible alcohol service, maintaining a safe and enjoyable environment for both customers and employees.
  • Collaborate with managers on staff scheduling, shift assignments, and handling staffing issues as they arise.
  • Adhere to the Hotel Standard Operating Procedures (as updated) 
  • Other tasks, as may be assigned.


    • Job Requirements:

  • 4+ years’ experience in a fine dining related position.
  • First level sommelier certification or equivalent experience.
  • Must have full availability and the ability to work a flexible schedule to include nights, weekends, and holidays. 
  • Valid and active ServSafe Food Handler Certificate.
  • Adhere to the Forbes Travel Guide Standards, with specific emphasis on but not limited to: Arrival/Departure Service, Guest Services One and Two, Guest Service Request, Public Areas, Hotel Dining, Bar/Lounge Service, In-Room Dining, Pool/Beach Service (as updated).
  • Adhere to the Employee Handbook (as updated) 
  • Adhere to the Code of Conduct (as updated) and Confidentiality, Non-Solicitation & Intellectual Property Agreement (as updated)
  • Able to work unsupervised with focus and attention to detail. Assist colleagues as needed. 
  • Oral and written proficiency in English, strong communication and people skills.
  • Able to lift, carry, push, and/or pull 40-50 pounds.  Ability to kneel, reach overhead, climb, crouch, and bend downwards. 
  • Must be able to seize, grasp, turn and hold objects with hands.
  • Able to stand on feet for long periods of time and move in a prompt manner between various locations.

    • Note: This document, and policies contained herein, is not intended to be a contract for employment, and the employer reserves the right to make any necessary revisions at any time.

    Job Location

    Los Angeles, California, 90046, United States

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