Technology/Support Officer -FFA at Fulton Bank – Lancaster, Pennsylvania

Requisition ID: 2026-23567
Category: Investment Services
# of Openings: 1
Position Type (Portal Searching): Full-Time
Corporate Headquarters
Lancaster
FLSA Status: Exempt

Value Proposition

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Overview

This is a full-time, hybrid career opportunity based out of our Corporate Headquarters location in Lancaster, PA.

Typical work hours are Monday to Friday 8 AM to 5 PM with a hybrid schedule of 3 days in the office and 2 days work from home following successful training period.

Responsible for ensuring quality system utilization of FFA mission critical systems of record. This includes evaluation and management of system releases for implementation. Ensures system access controls and vendor service delivery standards are adhered to. Supports custom development requests, related technology implementation project management, and technology vendor evaluation support.

Responsibilities

• Manages delivery of mission critical technology and systems of record to Fulton Financial Advisors. Plans, organizes, coordinates, advises on special technology and system projects or phases of projects by estimating resource needs and planning, scheduling, assigning, implementing to meet completion dates, goals and objectives.
• Formulates, recommends and implements overall operational systems controls and procedures relating to FFA technology and systems. Provides daily oversight and management support for technology and system vendor relationships
• Advises Fulton Financial Advisors staff on the proper and effective use of the various systems. Assists in development of training programs for all new systems
• Reviews and recommends new methods and systems to maintain an optimum level of operational efficiency. Assists in developing Request For Proposal documents and evaluating technology solutions for business units. Monitors the existing technology and system functionality for weakness through direct and staff observation. Recommends enhancements to the proper area for correction.
• Works with business unit management to identify needs, strategic goals and tactical priorities. Develops and implements the appropriate due diligence process to acquire appropriate technology and systems. Works with Corporate Information Technology employees to determine resources required to effectively implement and support these systems.
• Provides audit and risk management oversight for Fulton Financial Advisors systems. Assures that monthly FIS client statement balancing is performed.
• Provides backup and support to the Fulton Financial Advisors Data Warehouse Officer and Process Improvement Officer.

Qualifications

Education

Bachelor's Degree or the equivalent experience. Specialty: Business or Technology. (Required)

Experience

7 or more years Bank/Trust/Systems Administration. (Required)

Knowledge, Skills, and Abilities

• Ability to prioritize backlogs effectively. (Required)
• Ability to guide, inspire, and influence cross-functional teams. (Required)
• Team player with a professional presence able to influence all levels of the organization. (Required)
• Financial Institution Business acumen. (Required)
• Excellent communication and interpersonal skills to collaborate effectively with stakeholders and agile development teams. (Required)

Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.

EEO Statement

Fulton Bank (Fulton) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.