Director Environmental Services at Beacon Health System – Kalamazoo, Michigan

Reports to the Vice President, Operations. Is responsible for planning, organizing and managing the cleanliness of the organization. Acts as the key contact for issues related to internal cleanliness.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Plans, organizes and manages environmental staff and organizational cleanliness by:

• Developing goals and objectives for the department and recommending departmental policies and procedures.
• Developing, securing the approval of and monitoring department’s annual budget.
• Interviewing, hiring, training, assigning work to, scheduling, evaluating and, when necessary, disciplining and discharging of subordinate staff members.
• Scheduling staff to achieve the highest levels of productivity and efficiency related to customer service.
• Investigating and resolving complaints from patients, visitors, staff members and others; consulting with the appropriate individual(s) regarding problems which need future consideration.
• Interpreting, enforcing and supporting Hospital policies, procedures, terms and conditions of the Union agreement, program changes and national performance standards.
• Keeping current on federal and state regulations.
• Performing appropriate committee functions, as assigned, including the leadership of and/or support to one or more process improvement efforts.
• Orienting and training new team members to perform duties following proper procedures.
• Support the Environmental team by providing back-up with carrying the telephone and pager and responding to service requests. Also, prioritizing requests for Housekeeping team members.

Develops quality control standards, sets stock levels and provides input into the purchase and maintenance of environmental products and equipment by:

• Determining appropriate minimum and maximum parameters of products; evaluating services provided with clinical staff, Directors and Managers.
• Establishing quality indicators that are consistent with the latest trends and customer needs, by collecting appropriate data and evaluating indicators.
• Maintaining an effective cost control system; approving requisitions for supplies and equipment according to budgetary guidelines.
• Ensuring the facility has appropriate supplies available including ordering and restocking supplies and equipment.
• Performing quality assurance inspections in the patient care and public area on a regular scheduled basis.
• Contacting key distributors to evaluate new equipment and supplies for routine and emergency situations.
• Recommending potential product consolidation and conversions of the inventory to achieve maximum savings and cost control on inventory dollars.
• Coordinating with user departments and Infection Control Nurse to review product additions and deletions; also assisting in the transition process of product conversions.
• Preparing periodic reports related to statistics, productivity and quality measurements.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

• Completing other job-related assignments and special projects as directed.

Leadership Competencies

• Drives Results - Consistently achieving results, even under tough circumstances.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Education and Experience

• The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a Bachelor’s Degree plus two years of associated housekeeping and management/supervisory experience is required. Work experience in a healthcare facility within the past three years is required. Certification is desired.

Knowledge & Skills

• Requires advanced analytical skills to identify problems, investigate facts, collect related data and formulate a plan of action.
• Demonstrates sound decision-making skills and independent judgment necessary to adapt standard methods of practice to meet variations in fact and/or condition.
• Demonstrates management skills necessary to organize and manage the staff and activities.
• Demonstrates well-developed interpersonal skills necessary to provide effective leadership.
• Demonstrates effective communication skills, both verbal and written, in order to articulate ideas clearly and concisely to other Hospital management, internal and external customers and external vendors, and to act as a liaison from the distributors to the users.

Working Conditions

• Works in patient care and non-patient care areas.
• May require physical exertion, time demands and possible exposure to chemical hazards, noise, dust, fumes and temperature conditions of extreme heat or cold.

Physical Demands

• Requires the physical ability and stamina (i.e., to remain on feet and walk for long periods of time; also must be able to push carts and lift objects of at least 50 pounds) to perform the essential functions of the position.