Dispatcher at Polestar Plumbing Heating & Cooling – Overland Park, Kansas

Who We Are:

Polestar Plumbing, Heating & Cooling has proudly served the Kansas City community for over 41 years. As a locally operated company, we specialize in providing trusted plumbing, heating, and cooling solutions with a commitment to excellence. Our mission is simple: to be the best we can for our customers by delivering honest service, expert guidance, and lasting comfort. At Polestar, your comfort is our priority — and that starts with our team.

• $22–$25 per hour
• Paid time off
• 6 paid holidays
• Weekly pay
• A supportive, close-knit team that feels like family
• Comprehensive benefits package including matching 401K, Medical, Dental, Vision, Accidental & Critical Illness
• Paid $15,000 Life Insurance and Long-Term Disability coverage

What You’ll Be Doing:

• Serve as the communication hub for our HVAC service team — dispatching technicians promptly and efficiently.
• Prioritize and schedule service calls to ensure maximum efficiency and customer satisfaction.
• Communicate with customers to confirm appointments, provide updates, and ensure a smooth service experience.
• Support technicians with information, notes, and job details to help deliver 5-star service.
• Monitor job progress, adjust the dispatch schedule as needed, and maintain real-time awareness of technician locations and availability.
• Work closely with the customer service team to ensure accurate documentation, follow-ups, and job closure procedures.
• Maintain a professional, friendly, and solutions-focused approach in every interaction.
• Perform other office and dispatch support duties as needed.
  

At Polestar, we know great talent moves fast — and so do we. Our hiring process is quick, efficient, and candidate-friendly. If you’re actively looking, we can often complete the process within 24–48 hours!

1. Apply — Submit your application online or email your resume to carlee@polestarplumbing.com.
2. Phone Screen — If your experience is a match, we’ll often reach out the same day for a brief call.
3. In-Person Interview — If the phone screen goes well, we’ll schedule an in-person interview — usually within 24 hours. Meet the team, ask questions, and see what makes Polestar different.
   

• Prior dispatching or customer service experience (HVAC or home services preferred).
• Strong communication skills and the ability to coordinate multiple moving parts under pressure.
• High attention to detail, accuracy, and follow-through.
• Ability to navigate scheduling software and basic computer systems.
• A customer-first mindset — friendly, patient, and solution oriented.
• Reliable transportation and consistent attendance.
• Must be open to working 12-9pm shift
  

At Polestar Plumbing, Heating & Cooling, you’ll be appreciated by your team, valued by our customers, and play a direct role in our success.

If you’re interested in exploring a new opportunity, apply today!