Service Administrator and Technology Liaison at Berkshire Hathaway Direct Insurance Company – Pittston, Pennsylvania

The Service Admin / Tech Liaison plays a critical role in supporting the day-to-day effectiveness of the Service organization while also acting as a bridge between Service and Technology. This individual will help reduce administrative burden on leaders, improve reporting clarity, and ensure operational needs are accurately translated into technical solutions.

This role sits at the intersection of operations, data, and systems, helping drive both execution and continuous improvement.

Job Responsibilities

Administrative & Operational Support

• Support Service leadership with reporting, documentation, and recurring operational tasks
• Assist in preparation of daily, weekly, and monthly performance summaries
• Maintain organizational clarity across team structures, roles, and responsibilities
• Help track key initiatives, action items, and follow-ups across leadership teams
• Reduce administrative friction so managers can focus on real-time execution and team leadership

Reporting & Data Integrity

• Partner with leadership to ensure accuracy and consistency in Service reporting
• Validate data across systems (calls, cases, productivity, staffing)
• Identify gaps or inconsistencies in reporting and work toward resolution
• Support development of dashboards and reporting views that drive better decision-making
• Translate data into clear, actionable insights for leaders

Tech Liaison

• Act as the primary point of contact between Service and Technology teams
• Translate operational needs into clear business requirements for technical partners
• Support prioritization and tracking of tech initiatives impacting Service (routing, systems, workflows, automation)
• Provide feedback on system performance, gaps, and opportunities for improvement
• Ensure changes to systems are understood, communicated, and effectively implemented within Service

Process & Workflow Improvement

• Identify inefficiencies in workflows, case handling, and cross-functional handoffs
• Partner with Service leadership and Tech to streamline processes and reduce rework
• Support initiatives tied to routing optimization, case management, and workload distribution
• Help reinforce consistency in how work is executed across teams

Success Measures

• Improved reporting accuracy and visibility
• Reduced administrative burden on Service leaders
• Clearer alignment between Service needs and Tech delivery
• Measurable reduction in workflow friction and rework
• Increased efficiency in how work moves through the system

• Strong analytical and organizational skills
• Experience working with operational data and reporting (call center / service environment preferred)
• Ability to translate business needs into clear, structured requirements
• Comfortable working cross-functionally with both operational and technical teams
• Detail-oriented with a bias toward action and problem-solving
• Strong communication skills with the ability to simplify complex topics
• Current Producer Agent License in Property and Causality (P&C) preferred

About Us

biBerk is where commercial insurance buyers can obtain coverage for their businesses from insurers of the Berkshire Hathaway group of Insurance Companies, one of the best capitalized insurance groups in the world. Our ultimate parent, Berkshire Hathaway Inc. (berkshirehathaway.com) is a holding company with diversified interests in a host of industries, including insurance, energy, transportation and manufacturing. Most policies issued through biBerk.com will be underwritten by Berkshire Hathaway Direct Insurance Company (""BHDIC""), which is an AM Best rated A++ insurer.

BHDIC is domiciled in Omaha, Nebraska. BHDIC and the team at biBerk are focused on helping small business owners quickly and easily buy affordable insurance directly from a financially strong insurance company they can trust.

BHDIC is excited to announce our comprehensive benefits package with some new and enhanced features for 2026 that include:

• Medical (PPO/HDHP), vision, disability, and life insurance.
• Enhanced dental plan with orthodontia coverage in addition to a standard plan.
• Generous PTO plan for all benefit-time eligible employees.
• Paid company holidays and 4 floating holidays.
• Paid parental leave.
• Employee Retirement Savings Plan/401(k) with company match and immediate vesting.
• Education Assistance Program that offers 100% upfront tuition reimbursement after 6 months of service for approved degree programs.
• Service Recognition Program that provides a monetary award to be used toward a vacation every 5 years of employment.
• Wellness Initiatives that include Fitness Center and Weight Watchers Reimbursement programs.
• Voluntary benefits that include accident, critical illness, and hospital indemnity.
• Employee discount and rewards program on travel, tickets, electronics, home, and more.

In accordance with pay transparency laws and regulations, the following good faith compensation range estimate is being provided. The starting salary for this position is $65,000 per year. Final compensation will be based on candidate qualifications, geographic location, and other considerations permitted by law.