Treasury Management Operations Representative at American Community Bank & Trust – Crystal Lake, Illinois

American Community Bank & Trust (ACBT), the largest locally owned bank in McHenry County, is seeking a Treasury Management (TM) Operations Representative! You will support and enhance TM operations by handling setup, maintenance, and client support of treasury management products, online banking, mobile banking, bill pay, remote deposit, ACH, wires, positive pay and mobile applications. An ideal candidate is detail-oriented, passionate about delivering exceptional service to clients, and has understanding and experience with TM products and payment services.

PRIMARY ACCOUNTABILITIES & RESPONSIBILITIES

1. Responsible for new client setups and ongoing maintenance according to process and procedure within standardized timeframes for: online banking, mobile banking, remote deposit, bill pay, ACH, wires, positive pay, and the mobile banking apps
2. Review TM teams' client setups and maintenance for accuracy
3. Review daily TM reports
4. Troubleshooting with clients, front-line and commercial bankers via phone and/or email.
5. Complete daily function required for Positive Pay.
6. Ongoing TM system cleanup
7. Monitor ACH origination and reporting program
8. Work with commercial bankers, CBA, TM Officer and TM associates to ensure client experience is functioning optimally
9. Performs other duties and miscellaneous projects as assigned

Education: High school diploma or general education degree (GED)

Experience: 2-5 years relevant experience (banking preferred), including at least one (1) year in treasury management.

COMPETENCIES: Communication, Client Orientation, Integrity, Relationship Building, and Results Orientation

PERFORMANCE MEASURES:

• Quality of Client Service: Deliver reliable, friendly, professional, thorough, and timely responses.
• Compliance: Adherence to bank policies and federal and state regulations.
• Professional Growth: Active participation in training and development.
• Workplace Reliability: Maintain punctual and consistent attendance.
• Goals: Meet or exceed annual objectives aligned to the bank's strategic plan.

American Community Bank & Trust (ACBT) is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, age, sex, national origin, non-disqualifying physical or mental disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state or local laws. All employment decisions are made on the basis of qualifications, merit and business need. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Full-Time; Non-Exempt (Hourly)

This is an on-site role; our in-office culture prioritizes relationship-building and collaboration.

401k, Medical, Vision, Dental, Disability, Life, +

$24 - $28 / hour