Technical Support Engineer in India at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Engineer in India.

This role is part of a global, remote-first support environment focused on helping developers and businesses successfully use advanced messaging APIs. You will act as a key technical point of contact for customers, troubleshooting complex issues related to message delivery, APIs, and integration workflows. The position requires strong technical acumen, clear communication skills, and the ability to translate complex engineering concepts into simple, actionable guidance. You will collaborate closely with engineering and product teams to resolve issues, improve documentation, and enhance customer experience. The environment is fast-paced, customer-centric, and highly collaborative, with a strong emphasis on ownership and continuous learning. This is an opportunity to directly impact customer success while working at the intersection of communication technology and developer experience.

In this role, you will provide advanced technical support for messaging products, ensuring customers can effectively use APIs and resolve technical challenges while contributing to continuous service improvement.

• Provide technical support for Programmable Messaging APIs and assist customers with integration and usage issues.
• Troubleshoot message delivery problems, debug code, and resolve API-related technical challenges.
• Communicate with customers via phone, email, and chat to guide them through technical issues and solutions.
• Collaborate with engineering and product teams to report bugs, escalate issues, and improve product functionality.
• Create and track Jira tickets for reproducible issues and follow up on resolution progress.
• Contribute to internal knowledge bases and stay updated on product and industry developments.
• Surface recurring customer issues to improve support workflows and internal processes.
• Maintain high-quality customer communication, ensuring clarity, professionalism, and empathy in all interactions.

The ideal candidate has hands-on technical support experience, strong debugging skills, and the ability to communicate effectively with both technical and non-technical users in a fast-paced environment.

• 2+ years of experience in a client-facing technical support or engineering role.
• Strong understanding of web technologies and common application stacks.
• Familiarity with REST APIs and enterprise software environments.
• Basic programming knowledge with the ability to read and debug code.
• Strong problem-solving and technical troubleshooting abilities.
• Excellent communication skills, including writing, listening, and verbal articulation.
• Ability to manage customer escalations and de-escalate complex or high-pressure situations.
• Experience with ticketing systems such as Jira or similar tools is preferred.
• Exposure to developer tools or communication APIs is an advantage.

• Competitive compensation package aligned with experience
• Remote-first work environment within eligible Indian locations
• Health insurance and wellness support programs
• Generous paid time off, parental leave, and personal leave policies
• Retirement savings and financial wellbeing programs (where applicable)
• Learning and development opportunities to grow technical expertise
• Flexible work culture focused on autonomy and trust
• Opportunity to work with global teams and cutting-edge communication technology