Orthodontic Office Manager-Red Mill and Portsmouth in Virginia Beach, Virginia at Hampton Roads Pediatric Dentistry

At Prime Orthodontics our goal is to provide high-quality pediatric orthodontic care to children of all ages in a fun, child-friendly environment. Our experienced pediatric orthodontists are here to help give your child a healthy, beautiful smile for life. It is our Mission to practice with positivity, kindness, optimism, and empathy.

Pay: $24-26/hr

We are seeking a highly organized and experienced Office Manager with a background in orthodontics to lead the day-to-day operations of our dynamic, multi-specialty orthodontic practice. This individual will be responsible for overseeing administrative processes, managing staff, ensuring exceptional patient service, and supporting clinical teams in delivering top-tier orthodontic care.

Key Responsibilities:

Administrative & Operational:

• Oversee daily front and back office operations to ensure a smooth and efficient workflow
• Schedule patient appointments for both orthodontic services
• Ensure accurate patient records, billing, and insurance claims are processed efficiently
• Implement and monitor office policies and procedures in compliance with HIPAA and OSHA standards
• Maintain inventory and order orthodontic supplies and equipment

Staff Management:

• Recruit, train, and supervise front office and support staff
• Coordinate staff schedules, manage time-off requests, and ensure proper coverage
• Conduct performance evaluations and provide coaching for continued development
• Promote a collaborative and positive work environment

Patient Experience & Communication:

• Ensure outstanding patient service from the first point of contact through post-treatment follow-up
• Handle patient concerns and resolve conflicts professionally and efficiently
• Educate patients on treatment plans, financial arrangements, and office policies

Financial & Reporting:

• Monitor and manage budgets, payroll, and production/collection goals
• Generate regular reports on office performance and KPIs
• Work with billing and insurance coordinators to maximize collections and minimize A/R

Qualifications:

• 3+ years of dental office management experience required
• Direct experience in both orthodontic settings
• Strong understanding of orthodontic terminology, procedures, and insurance processes
• Exceptional leadership, interpersonal, and problem-solving skills
• Excellent organizational skills with attention to detail and ability to multitask
• Working knowledge of dental practice management software Dentrix