Technical Account Specialist in Mexico City at airG

airG is a pioneer in the mobile software industry having released its first mobile application in 2000. Since then, the company's products and services have been used by over 100 million consumers globally, generating more than $1 billion in revenues.

In this position, you will actively partner with our Business Development & Integrations teams in your region to ensure our products are successfully launched and supported. You value the intricacies of seamless product integrations and understand that building strong relationships with your internal and external clients is the key to your success.

What you will do:

Understand external partners’ technical requirements and clearly convey them to the Integrations teamWork closely with the Business Development and Integrations team to optimize product launches and schedules Provide status reports on ongoing technical work to internal groups and the business development teamPlan and track internal objectives and remove obstacles faced by our development teamLiaise and build relationships with telecom carriers to coordinate product integrations and ongoing technical support

Design, customize and document user experience flows and system interaction flowsParticipate in technical discussions with external partners supporting both sales and development teams. Promote new ideas, methods, or processes to the workplace to improve team performancePerform internal and external reporting, projections, report analysis and marketing reviewsBe an advocate for both airG and external customers to ensure technical and support issues are escalated or resolved in a timely mannerParticipate in product testing, bug hunting, and conduct technical investigationsManage and coordinate product launches and related support activities

Minimum 2 years of experience in providing software product support with experience in integrations or project managementComfort multi-tasking in a changing environment while maintaining attention to detail and organizationCapable of identifying and anticipating problemsMust be comfortable having technical discussions with international clientsExcellent communication skills both verbal and writtenFluent in English and Spanish (Written and Verbal)

General understanding of the software development lifecycle (waterfall & agile)Experience and comfort with a variety of browser-based tools highly beneficialExperience with product testing and conducting tutorialsProgramming experience is a plusAdditional languages are a plus