Steuben Clientele Specialist at The Corning Museum of Glass – Corning, New York

About The Corning Museum of Glass

The Corning Museum of Glass (CMoG) was established in 1951 by Corning Glass Works (now Corning Incorporated) as a gift to the nation commemorating the company’s 100th anniversary. CMoG is an independent not-for-profit museum dedicated to exploring a single material: glass. Welcoming more than 300,000 annual visitors from around the world, the Museum's campus is home to the world’s most comprehensive collection of glass, the world’s foremost library on glass, and one of the premier glassworking schools in the world. CMoG was named by the New York Times among the U.S. museums to see for 2025, and Newsweek readers voted CMoG one of the Top 3 Best Art Museums in America.

Glass is a versatile, ancient material that is still being explored and understood by artists, scientists, and historians today. The story of glass is a story about art, history, culture, technology, science, craft, and design. 50,000+ objects representing more than 3,500 years of history are included in the Museum’s collection—ranging from a portrait of an ancient Egyptian pharaoh to a 200-inch telescope lens to contemporary sculpture. The Museum regularly publishes journals, educational videos and scholarly publications—many of which can be accessed online from anywhere in the world.

We believe that prioritizing diversity, opportunity, belonging, and accessibility strengthens our Museum and enhances our ability to connect with all communities. We are actively fostering an inclusive culture that values and respects a wide range of perspectives and experiences. Creating a culture of belonging is central to our mission and helps ensure the Museum is welcoming to all.

Summary

Supports the Steuben business by providing exceptional customer service via phone and email. Develops long-term customer relationships by understanding key customers’ needs and buying patterns. Develops and maintains a deep historical understanding of the Steuben brand as well as present-day product offering. Answers inquiries and provides order entry support, including orders with personalization requests. Acquires new business through direct outreach to prior and prospective customers. Assists with other business needs including packing of ware, mailing list updates, customer follow-up and other general business support.

Responsibilities (Essential functions denoted with *)

Sales and Customer Service

Identifies inactive customers and reactivates them utilizing various contact methods and promotional strategies.Pursues new customer opportunities through timely follow up on sales leads.Provides specialty customer service for Steuben phone and email orders, including orders with personalization. *Responds to Steuben-related customer inquiries received via e-mail, phone and website. *Meets occasionally in person with high-value customers.Resolves problems or complaints in a timely manner; verifies sales and receipt of item(s) as applicable.* Is versed in the historical information regarding the Steuben Brand.Maintains detailed records of customer interactions and transactions.*Provides follow up support to customers via thank you letters. Proactively contacts customers for repeat orders. *Serves as secondary point of contact for wholesale accounts with an emphasis on support and order fulfillment.

Website Support

Assists with and reviews the addition and removal of items and content on the website.Processes payments in Drupal as needed.

General Business Support

Assists with the packing of Steuben ware on an as-needed basis. Maintains appropriate level of glass and base items for personalization orders and provides accurate counts for year-end inventory.*Works with shipping coordinator(s) to facilitate customer returns in a timely manner.

General

Actively and intentionally supports CMOG’s commitment to diversity, equity, accessibility, and inclusion. Serves on Matrix Teams as appropriate.

Education and Experience

Bachelor’s degree desired.0 – 2 years of experience in providing excellent customer service.Appreciation of art and knowledge of luxury brands desired.Previous use of Point of Sale system required.Excellent knowledge of Microsoft Office Suite, MS Teams and SharePoint.

Skills and Abilities

Respects and exemplifies the mission, vision, and values of The Corning Museum of Glass in all interactions with colleagues, staff, volunteers and the public.Represents the Museum in a professional manner.Adheres to all prescribed organizational and departmental policies and procedures.Strong interpersonal skills; works effectively and professionally with people at all levels, including external stakeholders.Works with people from a variety of cultures; maintains an appropriate voice for diverse audiences.Excellent written and verbal communication skills; excellent listening skills.Analytical skills; draws meaningful conclusions and recommendations based on qualitative and quantitative data.Highly accurate, detail-oriented and organized; focuses on follow-up.Successfully handles multiple projects and tasks; resourceful mindset and flexible.Handles high stress situations in a calm manner.Professionally handles confidential material and associated issues; maintains confidentiality.Works independently and as part of a team; strong collaboration skills.Works with minimal supervision while consistently communicating status.Some weekends, evenings and holidays required; flexibility in hours necessary.

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to remain in a stationary position, operate/use equipment (mostly keyboarding with some product packing), and detect/distinguish. The employee is frequently required to communicate. The employee is occasionally required to move about, ascend/descend, position oneself, and reach. Specific vision abilities required by this job include close vision and the ability to distinguish color.

The employee is occasionally required to move/transport up to 25 pounds.

The work environment is regularly indoor climate controlled. The work environment is occasionally work near moving mechanical parts, work in high precarious places, and odors, fumes, or airborne particles. The noise level in the work environment is usually moderate.

Safety Responsibilities

The employee shall be fully acquainted with and comply with all safety policies and procedures of the Corning Museum of Glass.

Confidentiality

Maintain confidentiality of information related to the Corning Museum of Glass and employees that may be encountered, either formally or informally, during the normal course of business.

Disclaimer

The duties listed above are intended only as illustrations of the various types of work that may be performed and is not an inclusive summary of job duties and responsibilities. The omission of specific statements of duties or responsibilities does not exclude them from the position. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the Corning Museum of Glass as the needs of the Museum and requirements of the job change.

The pay range for this role is:21 - 24 USD per hour(Corning Museum of Glass)