Office Assistant in Waukee, Iowa at Haverkamp Properties, Inc.

Haverkamp Properties is a 30-plus-year-old family business, and our purpose is to “Create Communities Where You Love to LIVE” and to “maximize property values.”

We are all working together towards our 10-year Target of 17,600 units under management.

You will love it here if you embrace our Core Values:

• Service – we focus on serving both internally and externally.
• Hard Work – we go above and beyond and don’t hide from the hard things.
• Accountability – we take action and are responsible to follow through
• Results-Driven – we keep score, and we like to win.
• Integrity – we value the highest standards of moral and ethical character.

You’ll love coming to work every day if you get, want, and have the capacity to do the following:

• Answering phone and taking detailed messages
• Placing work order requests for residents
• Assembling welcome materials
• Assist team with events and activities
• Schedule guest suites and room reservations
• Deliver Exemplary 5-Star Customer Service.

You’ll have success here if you value clear processes and do the following things:

• Lead Generation
• Lead Conversion
• Customer Fulfillment

We train our team to help them succeed, and everyone on our team helps with our success. In this role, you’ll be accountable for hitting the following critical goals:

• Help the team achieve and maintain an occupancy of 95% or greater.
• Obtain a renewal retention rate of 70% or greater.
• Help the community receive an average review great than 4-stars.

Our company runs purely on EOS. That means as a member of this team, you will have a leader who:

• Gives clear directions.
• Makes sure you have the necessary tools.
• Acts with the greater good in mind.
• Delegates appropriately.
• Takes time to truly understand your role and how you can help the company.
• Makes their expectations clear.
• Communicates well.
• Has effective meetings.
• Meets one-on-one with you quarterly or more, if needed.
• Recognizes and rewards your performance.