Services Inside Sales Engineer at LayerZero Power Systems Inc – Aurora, Ohio

About Us:

LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers.

The Services Inside Sales Representative is responsible for supporting the growth of

LayerZero’s service business by managing inbound service requests, preparing quotes,

coordinating with field service teams, and ensuring customers receive timely, accurate,

and professional support. This role sits at the intersection of customer service, technical

understanding, and operational coordination.

You will work closely with Service Operations, Field Service, Engineering, and Customer

Success to ensure customers have a seamless experience from initial inquiry through

service delivery.

Key Responsibilities:

Customer Engagement & Sales Support

• Serve as the primary point of contact for inbound service inquiries, quotes,

and renewals.

• Understand customer needs and recommend appropriate service offerings

(PMs, upgrades, repairs, commissioning, training, etc.).

• Prepare and deliver accurate service quotes, proposals, and order

confirmations.

• Follow up on open quotes, track status, and support conversion to scheduled

work.

• Maintain a high level of proactive responsiveness and professionalism in all

customer interactions.

• Keep the bid board current with all quotation activity

Operational Coordination

• Hand over orders to Service Operations to schedule field service technicians

and align availability with customer timelines.

• Ensure all required information (site details, safety requirements, equipment

lists, PO status) is collected before scheduling.

• Coordinate with Supply Chain when parts or materials are required for

service work.

• Track service orders from quote through completion, ensuring nothing falls

through the cracks.

Data, Systems & Documentation:

• Enter and maintain accurate customer, quote, and order data in CRM and

ERP systems.

• Maintain visibility into service backlog, open quotes, and upcoming renewals.

• Support reporting on quote volume, win/loss trends, and service revenue

pipeline.

• Ensure all documentation (SOWs, service reports, commissioning forms) is

properly stored and accessible.

Cross Functional Collaboration:

• Partner with Engineering and Field Service Leadership to understand

technical requirements and scope service work accurately.

• Collaborate with Customer Success on customer escalations or complex

service needs.

• Provide feedback to leadership on recurring customer issues, product trends,

or service opportunities.

Qualifications: Required

• 2+ years of experience in inside sales, customer service, service

coordination, or a related role.

• Strong communication skills with the ability to translate technical information

into customer friendly language.

• High attention to detail and strong organizational skills.

• Ability to manage multiple priorities in a fast paced environment.

• Proficiency with CRM/ERP systems and Microsoft Office.

Preferred

• Experience in manufacturing, electrical equipment, industrial services, or

technical service environments.

• Familiarity with quoting processes, service contracts, or field service

operations.

• Ability to read or interpret basic technical documentation (equipment lists,

serial numbers, service scopes).

Performance Indicators:

• Quotes are accurate, timely, and aligned with service standards.

• Customers feel supported, informed, and confident in LayerZero’s service

organization.

• Field service teams receive complete, accurate information before arriving

onsite.

• Service revenue grows through consistent follow up and strong customer

relationships.

• Internal teams view you as a reliable, organized, and proactive partner.

What We Offer:

• Competitive salary and benefits
• Flexible work environment (onsite, hybrid))
• Professional development opportunities
• A strong culture of safety and continuous improvement

Why You will Love Working with Us:

• Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects.
• Innovation: immerse yourself in an environment that celebrates forward thinking and continuous improvement.
• Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life.
• Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career.

LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees.