Front Desk Overnight Associate in Bethlehem, Pennsylvania at Saucon Valley Country Club

Saucon Valley Country Club, a premier private club located in the heart of the Lehigh Valley, is seeking a friendly, professional, and service-oriented Front Desk Associate to join our team at the historic Weyhill Guest House. This beautiful and tranquil inn offers a unique guest experience on the grounds of one of America’s most prestigious country clubs.

Hours:

Overnight Shift 10:30 p.m. - 6:30 a.m.

Hourly Rate: $16 -$18

Seasonal Position: Starting from mid-April to November

Position Overview:
As a Front Desk Associate, you will be the first point of contact for our members and guests, providing warm hospitality and seamless service during check-in, check-out, and throughout their stay. This role requires excellent communication skills, attention to detail, and a genuine desire to exceed expectations.

Key Responsibilities:

• Practice TMS – “Total Member Satisfaction” in all interactions
• Respond promptly to guest needs or overnight requests
• Maintain a quiet and welcoming overnight environment
• Provide assistance to late-arriving guests
• Conduct a full property patrol every two hours
• Monitor common areas and outdoor spaces
• Identify and report any safety concerns, maintenance issues and guest services issues to management
• Set up buffet display for breakfast service
• Ensure breakfast area is clean, organized, and ready for guests
• Maintain detailed overnight communication notes
• Complete and email the daily communication report before the end of shift
• Complete additional projects assigned by management to improve the overall guest experience
• During quieter overnight hours, attendants ensure the Guest House remains immaculate and well organized:
• Clean and restock all common area bathrooms
• Restock the honor bar and update inventory sheets
• Collect and return glassware, plates, and utensils
• Empty trash and remove used items from common spaces
• Clean ashtrays and tidy outdoor patios
• Ensure linen storage areas remain organized

Join our team and help create memorable experiences for our members and their guests in one of Pennsylvania’s most iconic country club settings.

Qualifications:

• Previous experience in hospitality or customer service preferred
• Strong interpersonal and problem-solving skills
• Availability to work weekends, and holidays
• A positive attitude and team-oriented mindset

Physical Requirements

• Ability to stand and walk for extended periods
• Lift up to 50 pounds
• Climb stairs
• Work in varying environmental conditions

Saucon Valley Country Club believes in a diverse workforce and is proud to be an equal opportunity employer. We strive to create a workplace where all employees feel valued and respected.