Life Skills Program Manager at Behavioral Outcomes Management of Florida LLC – Fort Myers, Florida

PRINCIPAL ACCOUNTABILITIES OF POSITION

Provides direct supervision over the CRN Life Skills Program. Responsible for overseeing processes and strategic functions, while maintaining compliance standards.

ROLE OF THE LIFE SKILLS PROGRAM MANAGER

The Life Skills Program (LSP) Manager oversees, directs, and coordinates all activities of the Life Skills Program. It is the responsibility of the LSP Manager to ensure the responsibilities and accountability of all direct reports are defined and understood. This work involves the regular exercise of discretion and judgement regarding all facets of the operational systems.

An important role of the LSP Manager is to build a cohesive team. The LSP Manager inspires others, stimulates enthusiasm, and leads by example. The LSP Manager is committed to making a positive impact on others through effective relationship management, while meeting company performance goals.

ESSENTIAL FUNCTIONS

1. Staff Oversight

· Provide training and support to the Program Instructors.

· Hire and on-board new instructors.

· Train and manage Program Instructors to ensure compliance with APD requirements and proper business practices.

· Administer the performance management system through regular individual performance appraisals and consistent development opportunities.

· Provide coaching and counseling.

· Oversee instruction of classes and activities, both on-site and off-site.

· Track instructor hours to ensure proper coverage to meet ratios.

· Manage direct reports time and attendance on a weekly basis ensuring accuracy.

· Ensure implementation plans are being run daily for each Individual per their Support Plan goals.

1. Operations

· Track and record daily attendance logs, ensuring accuracy for billing.

· Maintain communication with Individual’s circles of support.

· Facilitate and track building maintenance and security.

· Develop agendas and facilitate staff meetings.

· Assist with the development and execution of Implementation Plans.

· Maintain engaging class content, keeping fresh materials and presentations.

· Follow and ensure proper infection control procedures.

· Conduct monthly fire drills. Maintain file alarms and document drill dates.

· Conduct tours for Individuals interested in attending the program.

· Track tours and outcomes to increase census.

· Meet company performance metrics.

· Coordinate activities with transportation providers, behavior analysts, Waiver Support Coordinators, and other providers.

· Work in collaboration with other CRN departments to foster communication of service opportunities.

1. Administration

· Maintain Inventory of cleaning and activity supplies for Life Skills Program.

· Monitor building safety, notify appropriate person for maintenance needs.

· Attend weekly, monthly, quarterly, and annual meetings.

1. Compliance

· Monitor and ensure compliance with staffing ratios to meet the needs of the Individuals served and APD requirements.

· Ensure the health, safety, and well-being of all individuals participating in Life Skills Programs.

· Train all instructors in the Support Plan of each Individual served.

· Train instructors on Behavior Plans, as applicable

· Ensure all instructors are aware of individual specific care needs, ie. Allergies, transfer protocol, feeding and hygiene requirements.

· Maintain compliance with Implementation plan timelines.

· Create and monitor quarterly and annual reports for all Individuals per the Support Plan date.

· Create and update program activities to meet requirements.

· Monitor classes to ensure a person-centered approach is being utilized.

· Update materials and seek methods to improve Individuals experience.

· Ensure all Incident Reports are entered into the Therap system within the required timeframes.

· Ensure proper communication with appropriate parties following an incident.

· Maintain and audit behavioral data and implementation of Behavioral Support Plans.

· Ensure the Medication Administration process is in compliance with APD guidelines.

· Verify initial and annual paperwork is received and properly completed prior to starting services for each Individual.

· Follow parameters of the Individuals Service Authorization

Other Duties

· Other projects and activities as assigned.

SUPERVISORY RESPONSIBILITY

· Supervises the Life Skills Program Instructors and provides overall direction, coordination, and evaluation.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

· Primary activities are conducted within a well-lit, climate-controlled facility.

· This role routinely uses standard office equipment such as computers, phones, photocopiers, printers, filing cabinets and fax machines.

· Occasional trips to client/prospect locations require outdoor travel and potential exposure to unpleasant weather.

· Ability to bend, stand, walk or sit for extended periods of time and possess the normal range of body motion.

· Travel to other company locations as required.

· While performing the duties of this job, the employee will be occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl; talk or hear; taste or smell.

· Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

· Ability to regularly lift or move up to 50 pounds independently.

· Must be able to provide personal hygiene assistance to individuals requiring assistance.

· Periodic exposure to bodily fluids, and other pathogens.

· Noise levels vary in the work environment.

· High School diploma or equivalent.

· Two years of experience in administration with an emphasis on individualized and/or individual specific services in disability services, healthcare, childcare or related services; or, Associates Degree and one-year experience in disability services, healthcare, childcare or related services.

· Valid state driver’s license.

· Must pass Level II Background screening.

KNOWLEDGE AND SKILLS

· Must understand general business, office terminology and intermediate computer skills.

· Must have thorough understanding of the MS Office Suite products/programs.

· “Company Knowledge” Understand and articulate the services provided and the customer value for the CRN brand.

· Possess the ability to lead and manage others by exhibiting strong business acumen.

· Demonstrates the ability to analyze, document and improve productivity in all internal systems and processes.

· Must have strong interpersonal and communication skills (both verbal and written).

· Must be able to compose routine correspondence and reports.

· Ability to plan, organize and prioritize work.

· Work effectively as a team contributor on all assignments.

· Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

COMPETENCIES

Mission Statement:

“Helping people succeed, together by empowering individuals, teams, and communities through compassionate care and meaningful partnerships that put people first.”

Vision Statement:

“Expanding access to high-quality, person-centered services by empowering teams, leveraging technology, and fostering sustainable growth, so every individual we serve can live a meaningful, independent life.”

To perform the job successfully, an individual should demonstrate the following competencies, aligned with our Mission and Vision Statement:

Core Values:

Champion People

We honor the dignity of every person, those we serve, their families, caregivers, and our colleagues, by creating an environment where everyone belongs and delivering experiences that empower and uplift.

Pursue Excellence

We hold ourselves to the highest standards, doing what’s right even when it’s hard. From how we serve others to how we operate, we strive for excellence in all we do.

Own the Impact

We take ownership of our actions and their outcomes. With a solution-focused mindset, we approach every challenge as an opportunity to make a positive difference for those we serve and those who serve alongside us.

Be Stronger Together

We build trust and nurture partnerships that support the needs of those we serve and their caregivers. Collaboration makes us stronger and helps us create a better world, together.

Inspire Joy

We celebrate wins, find purpose in our work, and bring energy and positivity to those around us, creating moments of joy for our colleagues, partners, and clients.

Innovate Boldly

Driven by curiosity, we foster a culture of growth and innovation, always seeking bold solutions that lead to better outcomes and put people first.

Interpersonal Skills

Demonstrates emotional intelligence.

· Self-Awareness- Uses reason when dealing with emotional topics. Recognizes how emotions affect their performance.

· Self-Management- Keeps disruptive emotions in check. Flexibility in handling change.

· Social Awareness- Awareness of others’ feelings, needs, and concerns. Takes personal responsibility. Able to see others’ perspectives.

· Relationship Management- Airs disagreements; addresses conflict constructively.

Communication

Speaks clearly; responds well to questions. Participates in meetings. Writes clearly and informatively, edits work for spelling and grammar. Maintains confidentiality.

Critical Thinking

Displays willingness to make decisions; Exhibits sound and accurate judgment; includes appropriate people in the decision-making process. Identifies and resolves problems in a timely manner.

Professional Appearance

Demonstrates a neat, clean and professional appearance. Adheres to Company dress code (see employee handbook).

LEADERSHIP COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies.

Strategy

Operates from a strategic perspective in own area of business. Recognizes the broad implications of issues. Creates strategies that balance long and short-term goals. Aligns the strategic priorities of the unit with the direction and strategic priorities of the broader organization. Demonstrates a deep understanding of the organizations strengths and weaknesses, its competitive strategy, and its current and potential customers. Identifies critical goals and success factors in different business situations. Anticipates risks and devises contingency plans to manage them. Makes decisions using appropriate data.

Motivation/Execution

Sets challenging goals and puts a top priority on getting results; conveys a sense of urgency. Persists in the face of obstacles; maintains a high level of productivity. Ensures broad strategies are translated into specific objectives, metrics and action plans. Assigns clear accountability and holds self and others accountable for results. Delegates responsibility and authority to the appropriate staff. Uses benchmarks and performance measures to track progress. Tackles problems head-on and works to resolve them without delay. Identifies barriers to achieving results and confronts problems. Takes decisive action in a crisis. Demonstrates a strong commitment to organizational success.

Judgment

Brings to bear the appropriate knowledge and expertise in making decisions. Considers alternative solutions and their consequences before making decisions. Bases decisions on sound logic and rationale rather than emotion. Refrains from “jumping to conclusions” based on no or minimal fact-based information; takes time to collect facts before decision-making. Advances problems toward resolution when encountering ambiguity or uncertainty. Identifies when to escalate appropriate or specific situations to executive management. Recognizes the broad implications of issues.

Financial Acumen

Practices good stewardship of TBC resources; understands the meaning and implications of key financial indicators. Understands how the financial performance of one’s own unit contributes to that of the organization, shares rationale for budget and financial decisions with executives. Uses budgets and forecasts to manage financial performance. Uses financial information to communicate performance. Identifies and evaluates alternatives for achieving financial targets.

Leadership

Creates an effective learning environment by creating coaching partnerships with employees. Creates joint development and coaching plans by working one-on-one with people. Orchestrates learning opportunities; provides relevant, high-impact feedback in a motivating and constructive way. Addresses and corrects performance issues. Empowers others; creates a climate where everyone stretches beyond what they thought they could do. Conveys confidence in others’ ability and desire to do their best. Plays a variety of leadership roles as appropriate (delegating, supporting, and coaching.) Adapts style and approach to match the needs of different individuals and teams.

Influence

Understands the agendas and perspectives of others; anticipates reaction or positions of others. Ensures own position addresses other people’s needs and priorities; finds an agreeable exchange or win/win outcome. Presents a compelling case for proposals and ideas. Has the ability to impact and influence others; wins support from others.

Communication

Promotes frank discussions of tough issues. Listens carefully to input and feedback. Asks questions to clarify ambiguous messages. Shares information openly; conveys messages through verbal and written communication. Promotes a free flow of information throughout the organization. Creates open channels of communication. Keeps others well informed. Tailors’ communication style to the audience. Ensures reports, documentation, and other written information are thorough and complete.

Adaptability

Works effectively in situations involving ambiguity, shifting of priorities, lack of structure, incomplete information, and rapid change; demonstrates resilience and composure in trying circumstances and unanticipated events; deals constructively with mistakes and setbacks; copes effectively with stress and pressure. Seeks opportunities in the face of challenges.

Building Relationships

Relates to others in an open, friendly, accepting, and respectful manner; viewed as approachable and shows interest in others; develops and maintains high-quality relationships with managers, peers and direct reports. Demonstrates style flexibility when relating to a variety of people and situations. Promotes a culture of collaboration and teamwork. Manages conflict; seeks to analyze the underlying causes of conflicts; knows how to deal with conflict situations constructively. Maintains positive relationships even under difficult circumstances or when there is a disagreement.