Bilingual Scheduling Coordinator (Spanish & English) in Rochester, New York at Angels In Your Home

Angels In Your Home is seeking a detail-oriented and compassionate individual to join our team as a Bilingual LHCSA Scheduling Coordinator. In this role, you will be responsible for managing the scheduling of home care services for our clients and caregivers, ensuring that their needs are met with professionalism and efficiency.

ESSENTIAL FUNCTIONS:

• Coordinate the scheduling of home care services for clients based on their individual needs and preferences.
• Communicate effectively with clients, their families, and caregivers to understand scheduling requirements and preferences.
• Maintain accurate records of client schedules, ensuring that all shifts are filled and any changes are promptly communicated to the appropriate parties.
• Collaborate with the recruitment team to ensure an adequate pool of caregivers is available to meet client needs.
• Handle scheduling conflicts and emergency situations with composure and efficiency, finding suitable solutions to meet client needs.
• Provide support and guidance to caregivers regarding scheduling, ensuring they have the information and resources needed to fulfill their responsibilities.
• Monitor caregiver attendance and performance, addressing any issues or concerns as they arise.
• Assist with administrative tasks related to scheduling, such as data entry, file maintenance, and documentation.
• Stay updated on industry regulations and best practices related to home care scheduling, implementing any necessary changes to improve efficiency and compliance.
• Collaborate with other members of the care team to ensure the highest level of service and support for our clients.

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Previous experience in scheduling, administrative support, or customer service, preferably in a healthcare or home care setting.
• Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities simultaneously.
• Strong communication skills, both written and verbal, with the ability to effectively interact with clients, caregivers, and team members.
• Proficiency in computer skills, including experience with scheduling software and Microsoft Office applications.
• Compassionate and empathetic demeanor, with a genuine desire to support the well-being of clients and their families.
• Ability to remain calm and composed in stressful situations, with the flexibility to adapt to changing circumstances.
• Knowledge of home care regulations and best practices preferred.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Commitment to upholding the values and mission of Angels In Your Home, including a dedication to providing high-quality care and support to our clients.
• MUST BE BILINGUAL (Spanish and English speaking)

Benefits: We offer competitive compensation and benefits packages, PTO as well as opportunities for professional development and advancement within the organization. Join our team and make a meaningful difference in the lives of our clients and their families.