Community Investments Operations Associate in San Antonio, Texas at Methodist Healthcare Ministries of S. Tx
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Job Description
Position Summary
The Community Investments Operations Associate serves as the lead operational support resource for the Community Investments Department. This position strengthens operational consistency, accountability, and transparency by coordinating quality assurance activities, monitoring data integrity, supporting evaluation and reporting efforts, and facilitating process improvement initiatives. The Associate serves as a subject matter expert for departmental systems, documentation practices, and reporting processes while providing analysis and recommendations that support leadership decision-making.
Salary
The annual salary rate begins at $70,044. Mid range at $89,306. Actual starting rate will be commensurate with experience and education.
Scope and Impact
This position supports all Community Investments service teams, including Grantmaking, Capacity Building, and Community Initiatives. The role contributes to department-wide operational effectiveness through coordination of reporting processes, quality assurance activities, data management practices, evaluation support, and process improvement initiatives. The position does not supervise staff or manage a budget.
Decision-Making Authority
This position exercises a moderate to high level of independence in implementing operational processes, monitoring adherence to established standards, identifying operational risks, and recommending improvements. The Associate is responsible for escalating issues, analyzing trends, and providing recommendations to leadership while operating within established departmental priorities and guidelines.
Interactions / Working Relationships
- Collaborates with Community Investments teams to support operational consistency and data quality.
- Partners closely with the Community Investments Operations Supervisor to implement operational priorities and process improvements.
- Works cross-functionally with Organizational Excellence, Finance, Information Technology, and other departments to support operational initiatives.
- Provides guidance and support to internal stakeholders regarding reporting requirements, documentation practices, and system usage.
Essential Duties and Responsibilities
1. Data Integrity & Systems Management (25%)
- Monitor data integrity across grants management and supporting systems.
- Support implementation of departmental data standards and documentation requirements.
- Conduct routine reviews to identify discrepancies and coordinate corrective actions.
- Serve as a departmental resource regarding system functionality and data management practices.
2. Quality Assurance (25%)
Coordinate quality assurance activities across departmental records, contracts, reports, and documentation.
Monitor adherence to established operational standards and identify trends requiring attention.
Conduct routine audits and reviews and communicate findings to leadership.
Support implementation of corrective actions and process enhancements.
3. Reporting, Evaluation & Dashboard Support (5%)
- Develop and maintain dashboards, KPI reports, and operational metrics.
- Coordinate evaluation and reporting activities across Community Investments programs.
- Compile, analyze, and present information to support leadership decision-making.
- Prepare reports and materials for leadership, executive teams, and board-related reporting.
4. Process Improvement & Workforce Support (20%)
- Facilitate implementation of process improvement initiatives utilizing PI/PBM methodologies.
- Identify opportunities for workflow standardization and automation.
- Analyze operational challenges and recommend improvement opportunities.
- Support documentation and implementation of revised processes.
5. Project Coordination & Operational Planning Support (15%)
- Coordinate assigned operational projects and track progress toward established goals.
- Support strategic and operational planning processes through research, analysis, and documentation.
- Maintain project documentation and communicate status updates to leadership.
6. Cross-Team Collaboration & Staff Support (10%)
- Educate and support staff regarding operational procedures, documentation standards, and system usage.
- Facilitate communication and coordination across Community Investments teams.
- Promote operational consistency and accountability through ongoing support and guidance.
Supervisory or Leadership Responsibilities
This position does not supervise others.
Qualifications
Minimum Qualifications (Required)
- Education/Experience: Bachelor’s degree in Business Administration, Public Health, Social/Behavioral Sciences, Organizational Leadership, or related field required and 2 years of experience in operations, performance improvement, analytics, project management, or a related field. In Lieu of a bachelor’s degree, high school diploma or equivalent and 4 years of experience in operations, performance improvement, analytics, project management, or a related field required.
- Licenses/Certifications: None required
- Other Required Skills/Knowledge:
- Experience supporting operational systems and reporting processes
- Strong analytical and problem-solving skills
- Experience with quality assurance and data management practices
- Strong project coordination and organizational skills
- Excellent written and verbal communication skills
- Familiarity with process improvement methodologies (PI/PBM)
- Cultural competency and commitment to health equity
Preferred Qualifications
- Education: Bachelor’s degree in Business Administration, Public Health, Social/Behavioral Sciences, Organizational Leadership, or related field.
- Certifications: Professional certifications in project management, process improvement, or agile methodologies (e.g., PMP, Scrum, Agile, Lean/Six Sigma Green Belt) preferred.
- Experience working with philanthropic organizations, foundations, or community-based organizations.
- Experience with grants management systems.
- Experience developing dashboards, reports, and data visualizations.
- Experience supporting evaluation and performance measurement activities.
Knowledge, Skills, and Abilities (KSAs)
- Operational analysis and problem-solving
- Data management and quality assurance
- Project coordination and organization
- Relationship management and collaboration
- Adaptability and continuous improvement mindset
- Reporting and dashboard development
Language Skills
- Strong written and verbal communication skills in English.
- Bilingual English/Spanish preferred.
Technology and Tools
- Microsoft 365 Suite (Outlook, Word, Excel, PowerPoint, Teams)
- SharePoint and document management systems
- Grants management systems
- Smartsheet or project management software
- Reporting and data visualization tools
Work Environment and Physical Demands
- Work setting: Hybrid/ Office environment
- Travel expectations: Up to 10%
- Physical requirements: Primarily sedentary with occasional travel and periodic evening/weekend work