Travel Desk Lead in at Indagare Travel Inc

Position Overview:

Indagare is seeking a Travel Desk Lead to help launch, shape and scale a new product line within the Bookings Department aimed at enriching the Self Planner offering and also providing a faster, more turn-key service to all members seeking expert travel planning support without the full scope of our Custom Planning services.

The Travel Desk Lead will partner closely with the Sr. Director of Bookings and the Operations Manager to help beta test workflows, pricing strategies, and service models for the Trip Desk, while helping to identify ideal customer segments and determining workflows and operating processes. With support from the Hotel Reservations Team, this role will regularly interface with members in a sales-oriented, trip planning capacity to drive itinerary planning forward and requires an extensive familiarity of Indagare destination knowledge & trip planning style, preferred operators and standard operating procedures.

You will report to The Sr. Director of Bookings.

What You’ll Do:

• Serve as primary point of contact for itinerary planning - including but not limited to hotel reservations, confirming touring, transportation and concierge requests - and case escalation
• Collaborate closely with the HRS Team to ensure seamless handoffs between added trip planning services and live booking support as well as provide destination knowledge and sales support when needed
• Expand your knowledge of the travel industry and destinations via Indagare training
• Partner with Bookings Leadership to help design and refine the Trip Desk offering through beta testing, customer feedback and KPI’s
• Identify opportunities to improve efficiency, scalability and turnaround time while maintaining a high-quality member experience
• Depending on level hired, potential to grow and manage a team of Travel Desk Associates
• In collaboration with Indagare's Impact department, you will support impact initiatives relevant to your department and ensure your team is in alignment with these efforts.
• This position is currently remote and can be based anywhere in the United States

What You’ll Bring:

• Bachelor’s degree
• 3-5 years of experience as a Travel Agent, Travel Advisor, or Travel Operations
• Comfort working in ambiguity and adapting quickly in a fast-paced and evolving environment
• Entrepreneurial mindset, collaborative and solution-oriented attitude
• Proven experience in trip creation and logistical execution
• A passion for travel planning and a natural ability to deliver excellent customer service in line with our hospitality ethos
• Strong organizational skills with demonstrated ability to meet key milestones on time and with quality
• Excellent attention to detail and follow-through
• Ability to adjust to changing priorities and handle multiple assignments at once in a fast-paced, dynamic environment
• Technical skills to get the job done. This includes being proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Google Docs, Google Sheets). Slack, Salesforce and Zoom experience preferred.