Direct Import Operations Coordinator in New York at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Direct Import Operations Coordinator based in the United States.

This role is focused on coordinating day-to-day international import operations within a fast-paced eCommerce and retail environment. You will manage shipment readiness, bookings, documentation, and milestone tracking across a complex network of global partners. The position requires close coordination with factories, freight forwarders, customer traffic teams, and third-party logistics providers. You’ll play a key role in keeping shipments on schedule and identifying risks before they affect customers or operations. Success requires exceptional organization, attention to detail, and confident follow-up across multiple stakeholders and time zones. The role is particularly well suited to someone who thrives in high-volume environments and enjoys keeping complex logistics processes moving smoothly.

• Monitor open purchase orders, shipment readiness, cargo-ready dates, and planned ship dates to ensure import activities remain on schedule.
• Coordinate shipment bookings with factories and freight forwarders, ensuring bookings are secured within required customer shipping windows.
• Follow up on booking confirmations, vessel allocations, shipment milestones, and potential capacity constraints.
• Review and process factory documentation, ensuring import and shipping paperwork is accurate, complete, and delivered on time.
• Generate customer shipping document packets and upload or distribute them through customer portals and traffic-team channels.
• Receive inventory into the relevant ERP system and assemble invoice-supporting documentation before or immediately after shipment departure.
• Maintain shipment logs and accurately report key milestones throughout the import lifecycle.
• Coordinate with at least five parties per shipment, maintaining proactive communication and strong follow-up across factories, freight forwarders, customers, and other logistics partners.
• Identify and promptly escalate delays, missing information, documentation issues, booking problems, and other exceptions that could impact shipment performance.
• Support high-volume peak-season operations involving 100+ active purchase orders or individual containerized shipments.
• Contribute to improved booking performance, documentation accuracy, milestone visibility, and reduced administrative workload for operations teams.

• 2–5 years of professional experience in international import operations, supply chain coordination, or a closely related field.
• Hands-on experience with international logistics, including FOB shipments, import/export documentation, customs requirements, and global shipping procedures.
• Experience supporting U.S. retail import programs, ideally involving major retailers such as Costco, Walmart/Sam’s Club, Target, Amazon, Home Depot, Lowe’s, or similar organizations.
• General ERP proficiency, with experience using Microsoft Dynamics NAV or Business Central 365 preferred; candidates without this specific system experience can be trained.
• Strong proficiency in Microsoft Office, particularly Excel, Outlook, and Word.
• Familiarity with global import documentation processes and the creation, review, and distribution of shipping documents.
• Ability to communicate firmly and professionally with factories, freight forwarders, agents, and other external partners.
• Comfortable coordinating across multiple time zones and working closely with U.S.-based teams.
• Strong attention to detail, organization, time management, and follow-through, particularly when managing numerous concurrent shipments.
• Ability to identify exceptions quickly, assess potential operational impact, and escalate issues appropriately.
• Preferred experience includes working with international 3PL warehouse facilities, factories in Asia such as China, Vietnam, or Cambodia, and freight-forwarder platforms such as Expeditors OMB, InforNexus, or Maersk SPC.

• 100% remote work arrangement for candidates based in the Philippines.
• Flexible working hours designed to support effective schedule management.
• Full-time employment with a structured Monday–Friday schedule.
• Onboarding schedule of 8:00 AM–5:00 PM PST, transitioning after onboarding to 8:00 AM–4:00 PM PHT.
• Fringe benefits and eligibility for 13th-month pay.
• Career development opportunities with hands-on experience, mentorship, and continuous learning.
• Collaborative and innovative working environment alongside experienced professionals.
• Opportunity to gain substantial exposure to international supply chain, eCommerce, retail, and import operations.