DINING ROOM MANAGER in Naples, Florida at Windstar on Naples Bay

About Windstar on Naples Bay
We are a member-owned private club located on Naples Bay, 5 minutes from 5th Ave in downtown Naples. We have 350 full golf members with a wait list and 250 social members. The clubhouse is two stories, 40,000 sf in a non-bundled gated community. Amenities include 18 holes Tom Fazio golf course, pro shop, bayside practice facilities, fitness/wellness, tennis, two a la carte restaurants, a robust calendar of events, and private wine lockers. The community features 72 slip deep water marina, and a private beach on Keewaydin Island with a 40-passenger pontoon shuttle for transport. In addition to golf, tennis and wellness, the highly participatory members enjoy a variety of superlative dining options, in multiple venues. The clubhouse was renovated in 2023 to reflect the coastal lifestyle. The Food & Beverage revenues exceed $2.4M, derived from a la carte dining, private member parties and member-sponsored banquets.

Qualifications:

This position oversees the casual and fine dining operations of the a la carte restaurants, as well as assists with special events. Superior leadership skills are required, as this position manages staff in multiple outlets. Ideal candidates will have Dining Room Management, Bar Management, or Dining Room Supervisor experience. Must be able to balance excellent a la carte floor management with simultaneous private events occurring and be a hands on presence in the dining room. A solid financial understanding of the budget and internal controls is key as is being highly organized, efficient and able to evaluate and establish where needed, structure, standards and procedures in restaurant operations. The Dining Room Manager should look forward to being appropriately visible and engaging with members and guests.

Primary Responsibilities

Member Dining Experience

• Anticipate Members’ needs and ensure that service meets/exceeds expectations to ensure a memorable and pleasant dining experience.
• Manage the reservations and seating arrangements of members and guests
• Receive and greet members and guests; assist with seating.
• Maintain a strong presence in the dining room.
• Inspect dining room, table settings, chairs, floors, proper maintenance, cleanliness, and safety. Take immediate action to correct any issues.
• Communicate to Chefs members’ preferences
• Expedite if the need arises.
• Lead to achieve desired results in high quality service and experience for our Members and Guests.

Supervisory Experience

• Supervise all food & beverage service staff including hostess, servers, bussers, and bartenders during lunch and dinner services.
• Responsible for assistance in onboarding, training, scheduling of service staff and maintaining uniform service standards.
• Conduct daily line-up with dining room staff.
• Assign side-work daily and assure completion of cleaning of equipment and storage areas at end of shifts.
• Act as initial contact for disciplinary actions. Assure that actions are consistent and accurate. Provides timely detailed account of any disciplinary issues to the Food & Beverage Manager.
• Assist with banquet room set up and break down.

Management/Administrative

• Monitors dining room labor and supplies budget; makes adjustments as necessary to achieve financial goals.
• Review daily and weekly functions with the Food & Beverage Manager.
• Will work with the Food & Beverage Manager on beverage menu and wine list implementation and assist with banquets setup and staffing.
• Produces daily/meal period sales analyses and other reports.
• Keeps an inventory of dining room items including silverware, coffee pots, tea pots and covers, water pitchers, salt and pepper holders and sugar bowls
• Develops and implements an on-going marketing program to increase dining room business.
• Render assistance to other departments members and employees as needed.
• Oversee bar inventory and ordering as needed.

Requirements

• Minimum of 2 years serving, or supervisory experience required in fine dining or upscale restaurant, country club experience is preferred.
• Excellent communication skills, positive outlook, professional appearance and sincere passion for member service.
• Full time flexible hours are required (able to workdays, nights, weekends and holidays).
• Must be able to stand/walk for 8 hours; bend, push, pull; lift 30 lbs.
• Proficient in computer skills including POS systems, Word and Excel.
• Professional appearance appropriate for a premier country club.
• Computer literacy and POS (preferably Jonas) knowledge are key.