Business Office Account Clerk in CANTON, New York at Rochester Regional Health

Job Title: Business Office Account Clerk
Department: Patient Financial Services
Location: SLH - Regional Administrative Campus 6196 U.S. 11,Canton, NY 13617
Hours Per Week: 37.5
Schedule: Monday- Friday 8AM-4PM

SUMMARY:

Maintains and controls all uninsured and underinsured patients who access services in the clinics or hospital. The account clerk will be under the general supervisor of the Patient Financial Services Leadership team. They will ensure accurate information is obtained and filed within the EMR; including discount any payment arrangements. Receive payments from patients or insurance companies. Works well individually and in a team environment.

RESPONSIBILITIES:

• Billing & Payment Processing: Manage patient and insurance payments, perform cash posting and reconciliation, and ensure accurate documentation and recordkeeping in the EMR system.

• Account Management & Insurance Updates: Review self-pay accounts, update insurance and guarantor information, maintain uninsured/underinsured accounts, and assist with pricing and charge inquiries.

• Patient & Department Collaboration: Provide billing support to patients, coordinate with internal departments (Finance, HIM, Patient Financial Services), and contribute to financial planning and decision-making.

• Compliance & Communication: Adhere to HIPAA regulations, document all interactions accurately, demonstrate empathy in patient communication, and support team performance and A/R reduction efforts.

PREFERRED QUALIFICATIONS:

• High school graduate or equivalent

• Minimum of 1 year clerical experience

• High level of interpersonal skills relating to all types of patients and visitors as well as hospital staff

PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE: $19.46 - $28.55

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.