Shift Lead - Dixie Hwy Jimmy John's in Louisville, Kentucky at Sovereign Restaurant Group LLC

About the Role:

The Shift Lead at the Dixie Highway Jimmy John's plays a pivotal role in ensuring smooth and efficient restaurant operations during their assigned shifts. This position is responsible for leading the team by example, maintaining high standards of customer service, and ensuring food quality and safety protocols are consistently met. The Shift Lead acts as a key point of contact between crew members and management, facilitating communication and resolving any issues that arise during the shift. They oversee daily tasks such as inventory management, cash handling, and staff scheduling to optimize productivity and customer satisfaction. Ultimately, the Shift Lead contributes to creating a positive work environment that supports team development and drives the overall success of the restaurant.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a fast-paced food service environment, preferably in a leadership role.
• Basic math skills and ability to handle cash transactions accurately.
• Strong communication and interpersonal skills.
• Availability to work flexible hours including evenings, weekends, and holidays.

Preferred Qualifications:

• Experience with Jimmy John's operational procedures and standards.
• Food safety certification (e.g., ServSafe).
• Prior experience in staff training and development.
• Familiarity with inventory management and ordering systems.
• Demonstrated ability to lead a team effectively under pressure.

Responsibilities:

• Supervise and support crew members to deliver exceptional customer service and maintain operational standards.
• Manage shift activities including opening, closing, and ensuring compliance with health and safety regulations.
• Handle cash register operations, including cash handling, deposits, and balancing registers at shift end.
• Monitor inventory levels and assist with ordering supplies to prevent shortages and minimize waste.
• Train new employees and provide ongoing coaching to enhance team performance and morale.
• Address customer concerns promptly and professionally to ensure a positive dining experience.
• Coordinate with management to implement promotions, special events, and operational changes.

Skills:

The Shift Lead utilizes strong leadership and communication skills daily to motivate and guide team members, ensuring that customer service standards are consistently met. Organizational skills are essential for managing shift schedules, inventory, and cash handling tasks efficiently. Problem-solving abilities are frequently applied to address operational challenges and customer concerns promptly. Knowledge of food safety and quality control is critical to maintain compliance with health regulations and deliver a safe dining experience. Additionally, the ability to train and develop staff helps foster a collaborative and productive work environment that supports continuous improvement.