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Operations Supervisor - Order and Customer Service in Phoenix, Arizona at Arizona Appliance and Home

NewSalary: $55000 - $70000
Arizona Appliance and Home
Phoenix, Arizona, 85034, United States
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Job Description

Role and Responsibilities

The Operations Supervisor-Order Services provides streamlined, single point of contact communication efficiency between our customers and several operations teams. They oversee a team of Order and Customer Service Representatives, ensuring the Arizona Appliance and Home brand is synonymous with excellent quality and service.


  • Follow and enable a culture where Arizona Home and Appliance Core Values come to life.
  • Effectively supervises and leads a team , serving as the main point of communication between them and the Operations Manager.
  • Executes business strategy provided by company leadership.
  • Assists Operations Manager in establishing performance standards, recommending, and implementing changes, along with feedback on strategy effectiveness.
  • Develops and maintains effective business relationships with Appliance Leadership.
  • Proactively identifies and addresses scheduling conflicts, delays, and issues promptly to minimize disruptions to project timelines.
  • Responsible for training, coaching and performance management (including one on ones) for direct reports.
  • Works with Operations Manager to drive productivity, accountability and assists in corrective action when appropriate.
  • Conduct regular audits of the ticketing system, closing out completed requests and reminding team members if they have something open.
  • Guide team members and sales department with questions regarding already replaced orders.
  • Proactively helps team members handle upset customers, maintaining effective de-escalation between all parties.
    • Qualifications and Education Requirements
  • A minimum 2 years of management/supervisor experience
  • Fundamental PC skills, especially knowledgeable in Outlook, Excel, Teams and Word.
  • Excellent organizational, time-management and decision-making skills.
  • World class leadership and communication skills, with the ability to adapt to a variety of audiences.
  • The ability to develop, implement and assess performance metrics.
    • Preferred Skills

    Previous experience supervising remote teams.

    Additional Notes

    This position is office based, typically sitting at desk -requiring dexterity to be able to utilize phone, computer, and manuals, binders

    Job Location

    Phoenix, Arizona, 85034, United States

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