Patient Registration Specialist - Clinic in San Angelo, Texas at Shannon Health

Job Summary

Under general supervision of the Registration Supervisor, the Patient Registration Specialist performs clerical and general office work of moderate difficulty, registers and pre-registers patients, schedules ancillary procedures, assists patients sand guarantors with insurance, ensures that appointment is authorized, assists with account payment questions and collections, prepares deposits, and scans orders while maintaining a high level of customer service.

Performance: Position Specific Essential Functions

• Registration of all patient types; patient identification verification, patient consents, patient rights, status/ accommodation code assignment/changes; hospital and department policies and procedures; scanning registration documents; admission paperwork prep process.
• Contacts patients to secure insurance information, account payments, and resolve related matters. Meet with patients to discuss account balances, credits, and payment methods. Answer insurance-related questions. Provides directional and other information to patients, visitors, and others.
• Answer telephones, messaging service, direct calls and take messages. Check voice mail and returns calls.
• Accepts copays and payments.
• Tends to learn new skills quickly on his/her own and apply them both quickly and effectively to work situations. Identify work-related problems with possible resolutions and implement an appropriate solution in a timely manner. Establishes effective, positive working relationships with management, staff, patients, providers, customers, vendors, and managers and provides support to other staff members and management.
• Performs other duties as assigned.

Qualifications

Education

• Preferred
  • High School Diploma, GED, or equivalent

Experience:

• Required
  • One or more years of Clerical/General Office experience
• Preferred
  • Knowledge of Medical Terminology
  • One or more years of cash handling experience

Certification/Licensure: N/A