VOB Coordinator in Long Beach, California at View Behavioral Health LLC

About View Behavioral Health

We are proud to serve as a trusted resource for our community, providing high-quality mental health care with compassion and integrity. Our Long Beach facility currently operates as a 79-bed adult voluntary acute inpatient program, offering private rooms and individualized treatment delivered by a multidisciplinary team. We are dedicated to best practices and person-centered care, supporting each patient's journey toward stability and recovery. To promote continuity of care beyond inpatient treatment, we also offer Partial Hospitalization (PHP) and Intensive Outpatient (IOP) programs tailored to meet each individual's clinical needs. We are also actively expanding our services across Southern California, with our new San Bernardino campus expected to open later this year.

Position Summary

The VOB Coordinator at Ocean View Psychiatric Health Facility provides critical financial clearance and operational coordination for the admissions department. This position ensures all prospective patients are financially cleared through thorough Verification of Benefits (VOB) while providing vital backend administrative and logistics support to the centralized Intake team. Reporting to the Intake Manager, this role acts as a primary liaison between localized facility admissions and centralized intake, ensuring a seamless, highly efficient pre-admission process without being primarily responsible for direct call-center triage.

Make a difference by providing quality care alongside us at Ocean View!

Schedule: Part Time, Monday-Friday

Key Responsibilities

• Contact carriers and review payor portals to confirm active behavioral health benefits.

• Determine specific patient financial responsibilities including deductibles, copays, and coinsurance.

• Identify prior authorization requirements, coverage rules, and policy limitations.

• Document verification data accurately and communicate out-of-pocket estimates.

• Route complex benefit issues, coverage discrepancies, or rare payor rules to leadership.

• Complete VOBs rapidly to keep the admission pipeline moving without delays.

• Ensure all required pre-admission documentation is complete and organized.

• Monitor referral progress, perform follow-ups, and update documentation logs.

• Coordinate the smooth transfer of accepted patients to facility staff.

• Step in to assist with general intake operations during peak volumes or gaps.

• Keep internal logs, reporting tools, and workflow systems completely up to date.

• Help track volume metrics, VOB turnaround times, and referral dispositions.

• Support department-wide projects and process improvements assigned by management.

Qualifications

• High School Diploma or GED required

• Billing and Coding knowledge or certification preferred

• Minimum of 1-2 years of experience in behavioral health, healthcare, or hospital settings.

• Experience with insurance verifications and portals

• Experience using Electronic Health Records (EHR) systems for documentation and coordination of care.

• Proficiency with Microsoft Office Suite (Word, Excel, Teams) and/or cloud-based communication platforms (e.g., Slack, Zoom)

• Ability to interact and communicate verbally and in writing with seriously and persistently mentally ill Patients, other staff members, and the public.

• Strong teamwork and collaboration skills across disciplines and departments.

• Proficiency in the use of computers and standard keyboard functions for data entry and electronic documentation.

• Excellent verbal and written communication as well as strong interpersonal and organizational skills required.

Benefits

• Comprehensive medical, dental, and vision insurance for qualifying employees

• 401(k) retirement savings plan

• Supportive, team-oriented work environment

• Opportunities for professional growth, training, and advancement within the organization

Special Conditions

• Employment is contingent upon successful completion of Live Scan fingerprinting, background check clearance, and verification of required licenses, certifications, and education

• Must be legally authorized to work in the United States; Ocean View does not provide visa sponsorship for certain roles unless otherwise specified