Customer Service Rep - Riot Team in San Jose, California at ARC Document Solutions

Hire 2 CSR Temps [Melissa was promoted and Angie Braley retires in Dec. 2026.]

ARC Document Solutions, Inc.(www.e-arc.com)is a world-wide public company looking for aCustomer Service Representative(CSR)who willcoordinate and processorders for print jobs, material or merchandise received by mail, e-mail, fax, telephone, or from walk-in customers, according to customers' requirements, by performing the following duties:

• Greet customers
• Process in-person, phone, electronic, and hard copy work orders
• Managing and billing project
• Complete order forms legibly
• Enter jobs into computer system/first screen billing
• Examine original hard copy documents for completeness and defects
• E-mail or call customer with questions regarding orders when appropriate
• Note problems with orders for Production Manager
• Consult with Estimator regarding costs and communicates information to customer
• Follow estimating procedures for review/approval in various situations
• Route supplies and materials such as artwork, copy, digital files, or prints, to work areas to put job order into production
• Examine digital files for completeness and defects
• Resolve problems with digital orders or obtains assistance from technical expert
• Confer with customers throughout production to keep them informed of status of job
• Refer questions regarding jobs in progress to the appropriate production manager
• Monitor progress of job order throughout production, confer with employees at all levels of company
• Follow-up on orders to ensure delivery by specified dates/times
• Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments
• Provide information to customers regarding products, processes (software/hardware), and production turnaround times
• Sell add-on or new services/merchandise to existing and previous customers
• Inform customers of unit prices, shipping date, anticipated delays, and any additional information needed
• Participate in on-going ARC and other training to update technical skills and knowledge
• Perform other tasks, duties, or functions as assigned

QUALIFICATIONS

• Excellent customer service skills is a must
• Basic Windows knowledge
• Strong competency and knowledge of Microsoft Word
• Willing to train and learn Sub-Hub and Planwell
• Strong comprehension of small format, large format, and colorproduction processes
• Enjoy working in a team driven environment.
• Ability to work in a fast pace, multi-tasking environment.
• Ability to follow-through and react quickly to situations.
• Prior reprographics or printing experience a plus.