Visitor Center Specialist in Phoenix, Arizona at Native American Connections

MISSION:

Our mission, grounded in traditional Native American culture, is to reduce health disparities by delivering high-quality, comprehensive integrated healthcare and providing stable housing throughout the communities we serve.

POSITION SUMMARY:

The Visitor Center Specialist (VCS) provides information, assistance, and a positive experience to visitors, renters and community members for the Phoenix Indian School Visitor Center. The VCS provides tours for groups and individuals, manages the rentals of the PISVC including inquiries, providing quotes, managing contracts and event/meeting execution. Key responsibilities also include maintaining the cleanliness and safety of visitor areas and supporting all the center's operations, including managing the partnership with the City of Phoenix.

RESPONSIBILITIES:

• Establish a professional and welcoming atmosphere for visitors and renters of the Phoenix Indian School Visitors Center (PISVC)
• Answer and direct phone calls and answer general questions about the Center, exhibitions and public offerings for events and rentals.
• Take and process reservations and payments for school and community group rentals.
• Cleaning and maintaining the cleanliness of the Center
• Stay current with daily scheduled events, communicate schedule and relevant information to the Sr. Director of Development and Communications and CEO
• Execute and assist with PISVC events held at the facility, open and close for various rentals
• Reports supplies and facility needs, meet with vendors as needed
• Works with the City of Phoenix staff on joint ventures, with the support of the Sr. Director as needed
• Produce calendar for use of the facility and share with the Sr Director and CEO. Questionable requests for use should be escalated to Sr Director
• Escalate items or issues beyond responsibilities to the Sr Director
• Ensure groups and/or entities requesting use of PISVC as a venue are supportive of NAC mission
• Provide weekly/monthly reports to the City of Phoenix regarding PISVC activities
• Use Microsoft Excel and other programs to maintain PISVC inventory lists and other data
• Other duties as assigned

EDUCATIONAL/WORK EXPERIENCE REQUIREMENT:

• High School diploma/GED
• One year of experience with museum or exhibit curation desired. Preferably with Native American cultural exhibits.

SKILLS REQUIREMENT:

• Knowledge and background of the Phoenix Indian School Visitor Center
• Possess a thorough knowledge of the history of Indian Boarding Schools
• Ability to communicate effectively in writing and verbally
• Tact and poise when dealing with all visitors and community members
• Working knowledge of computer software
• Flexibility with scheduling of workdays/hours

PHYSICAL DEMANDS: Able to sit, stand walk with/ without accommodations.

NATIVE AMERICAN PREFERENCE: Preference may be given to qualified Native American Indians according to the Indian Preference Hiring Act, CFR 25 USC 472. Other than Indian Preference, Native American Connections, Inc. adheres to all provisions of the Equal Employment Opportunity Act.

DRUG FREE WORKPLACE: Native American Connections is a drug-free workplace with safety-sensitive jobs. Use of alcohol and legal or illegal drugs may impair and alter employees' judgement resulting in increased safety risks, workplace injuries, and faulty decision making. Reporting to work at NAC after use of alcohol, a controlled substance, or abuse of any other substance is absolutely prohibited.

FAIR LABOR STANDARDS ACT:

This position is considered to be Non-Exempt and entitled to overtime pay for hours worked in excess of forty (40) hours per workweek for overtime pay provisions as provided by the Federal Fair Labor Standards Act (FLSA) and any applicable state laws.