Customer Relations Specialist in Roosevelt, Utah at Strata Networks

As a Sales & Service Specialist, you’ll be a key part of the customer experience at STRATA Networks. You’ll serve as the first point of contact for new and existing customers, helping with billing questions, new services, account changes, and service requests while providing friendly, professional support.

This role is ideal for someone who enjoys working with people, solving problems, staying organized, and learning about technology and telecommunications services. You’ll also play an important role in promoting STRATA products and services and helping customers find solutions that meet their needs.

In this role, you’ll:

• Assist customers with billing questions, new service requests, disconnects, and account changes.
• Complete service applications and gather required customer information and documentation.
• Review credit references for new customers.
• Process billing accurately for service requests, changes, and other account activity.
• Provide professional and welcoming service to customers by phone and in person.
• Promote STRATA Networks products, services, and solutions.
• Develop and maintain knowledge of STRATA products and services.
• Work collaboratively as part of a team to provide an exceptional customer experience.
• Meet established objectives and goals aligned with STRATA’s strategic plan.
• Handle multiple priorities and customer needs while maintaining accuracy and attention to detail.
• Perform other duties as assigned.

To be successful, you’ll need:

• High school diploma required; a business degree or 2–5 years of customer service, sales, or retail experience preferred.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to maintain confidentiality and handle customer information appropriately.
• Ability to follow written and verbal instructions.
• Strong attention to detail and accuracy.
• Ability to manage frequent interruptions and multiple priorities.
• Strong problem-solving skills and the ability to identify solutions quickly.
• Ability to type at least 45 words per minute with 90% accuracy.
• A positive, team-oriented attitude and willingness to learn STRATA products and services.

• Primarily office-based in a customer-facing environment.
• Regular interaction with customers by phone and in person.
• Some travel between STRATA Networks offices may be required.
• Work may involve frequent interruptions and changing customer needs.

• Ability to read computer screens, reports, and other written materials.
• Ability to hear sufficiently to communicate effectively with customers and coworkers.
• Ability to stand and walk as needed throughout the workday.
• Ability to lift up to 40 pounds.

STRATA Networks is more than just Utah’s largest independent telecommunications provider—we are an innovative leader shaping the future of connectivity. For nearly 75 years, STRATA has delivered exceptional service and solutions to our communities, powered by a team of nearly 300 passionate professionals.

Based in Roosevelt, Utah, we’ve fueled local economic growth and empowered residents with advanced technology, including:

• The fastest broadband internet in the Uintah Basin.
• Nationwide wireless coverage.
• Advanced fiber optic infrastructure and telecommunications solutions.

We’re proud to bridge the digital divide for both urban and rural areas, connecting communities across Utah with state-of-the-art technology. Join STRATA and be part of a team driving innovation and making a difference!

Benefits Include:

• Competitive pay
• Health, dental, and vision insurance
• Retirement match
• Paid time off and holidays
• Professional development and paid training
• Stable, long-term career opportunities in the utilities/telecommunications industry

If you’re a people-focused professional who enjoys helping customers, solving problems, and being part of a team, we’d love to hear from you!

Apply today and join STRATA Networks!

We’re excited to hear from you!