Sr. Manager, Partner Success in United States at Jobgether
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Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Manager, Partner Success based in the United States.
This role sits at the intersection of healthcare strategy, client success, and value-based care delivery, supporting health plans and provider organizations in achieving better outcomes for patients with chronic conditions. You will serve as a trusted advisor to key partners, ensuring strong relationships, operational excellence, and measurable impact across complex healthcare ecosystems. The role requires both strategic thinking and hands-on execution, combining client relationship management with analytical problem-solving and performance optimization. You will lead account success initiatives, drive renewals and expansion opportunities, and ensure alignment between client goals and organizational capabilities. Operating in a mission-driven, high-impact environment, you will collaborate closely with cross-functional teams across operations, analytics, and finance. This is a highly visible role where your work directly contributes to improving patient outcomes and transforming care delivery models.
- Own and manage end-to-end client relationships, serving as the primary point of contact and ensuring strong engagement with both executive stakeholders and operational leaders across partner organizations.
- Develop and execute strategic account plans that reflect client objectives, operational priorities, and long-term partnership growth opportunities.
- Drive partner success by identifying, managing, and resolving operational issues, risks, and contractual challenges in close collaboration with internal teams.
- Lead renewal, renegotiation, and expansion efforts, including same-store growth strategies across geographies, service lines, and new care programs.
- Translate client feedback into actionable insights that influence product development, operational improvements, and service delivery enhancements.
- Coordinate cross-functional execution across operations, finance, analytics, and leadership teams to ensure consistent delivery of partner value.
- Design and execute communication strategies (QBRs, JOCs, and ongoing touchpoints) to clearly articulate partnership value and performance outcomes.
- 7+ years of experience in healthcare client management, partner success, consulting, or account leadership roles within complex healthcare or health tech environments.
- Strong background in value-based care, including contracting, performance measurement, financial reconciliation, and government healthcare programs.
- Demonstrated ability to manage senior-level client relationships and influence executive stakeholders across large, matrixed organizations.
- Excellent analytical and quantitative skills with the ability to interpret complex data and translate insights into actionable strategies.
- Strong interpersonal, communication, and problem-solving skills with a proven ability to navigate ambiguity and competing priorities.
- Experience working across cross-functional teams in fast-paced environments, ideally within healthcare services or health tech organizations.
- Bachelor’s degree required; advanced degrees (MBA, MS) are a plus. Willingness to travel as needed for client engagement.
- Competitive base salary range: $108,500 – $136,000, with eligibility for a performance-based annual bonus of up to 15%.
- Comprehensive medical, dental, and vision insurance coverage.
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
- 401(k) retirement plan with employer match.
- Hybrid-remote flexibility with a mix of remote work, office collaboration, and onsite/client visits.
- Paid holidays, vacation, sick leave, and extended leave programs (including parental, bonding, sabbatical, and donor leave).
- Mental health support, employee assistance programs, and wellness resources.
- Family-forming and fertility support services, including access to external care programs.
- Annual professional development stipend and ongoing learning opportunities.
- Financial wellness resources and additional employee support programs.