Patient Service Representative Behavioral Hea in Visalia, California at Tule River Indian Health Center Inc

Position Summary:

Under the direction of the Behavioral Health Office Manager, the Patient Services Representative serves as the initial point of contact for clinic flow, patient communication, interview incoming patients or representative and enters required information for admission into computer systems. In this role, the Patient Services Representative demonstrates excellent customer service skills and greets patients in a friendly and professional manner while assuming responsibility for scheduling all patient appointments appropriately; updating patient information routinely at each visit, including collecting any co-pays owed; and documenting all patient “no-shows”. The Patient Services Representative is broadly responsible for identifying and addressing deficiencies in registered patients’ record files that may impact patient eligibility and/or influence decision-making regarding Purchased Referred Care (PRC) patients. In this capacity the Patient Services Representative is responsible for attending trainings and assisting with the accurate update and exchange of patient information between Electronic Health Records (EHR) systems, auditing PRC patient records to identify missing patient information and coordinating communication efforts with the PRC patient to ensure adequate notification. In addition, the Patient Services Representative must be able to communicate well and be able to establish rapport with the patients and their families. He/she must be sensitive to the needs of the Indian community; its cultures, traditions, and values and express a genuine enthusiasm for its well-being.

Essential Duties and Responsibilities:

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skills, and/ or abilities required. In accordance with the American with Disabilities Act (ADA), reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hiring preference is given to qualified American Indians in accordance with the Indian Preference Act (title 25, U.S. code § 472 & 473). Applicants claiming Native American/ Indian Preference must submit Indian verification, certified by Tribe of affiliation or other acceptable documentation of Native American/ Indian heritage.

Knowledge, Skills, and Abilities

Education and/ or Experience

1. High school diploma or general education degree (GED); or

2. Two (2) years or more related experience and/or training; or

3. Equivalent combination of education and experience

Certificates, Licenses, Registrations

Contingencies

TRIHCI maintains a drug and alcohol-free workplace, and all offers of employment are contingent on the successful completion of a criminal background check, a post-offer drug test and physical, and verification of each candidates right the work in the United States.

Physical Work Environment: the description provided here is representative of those conditions in which the Patient Services Representative will be required to perform the essential function of this position. As stated earlier, reasonable accommodations may be made to enable individual with disabilities to perform the essential functions of this position.

While performing the duties of this position, the Patient Services Representative is situated in a standard office environment within the health center, where there is little or no exposure to variations in the either or other similar elements. The Patient Services Representative will primarily be stationed in the medical reception area of the health center but will also move about the health center to meet with physicians, patients, and co-workers. Consequently, the Patient Services Representative must:

1. Possess the mobility to work in a standard office setting (i.e. walk, stand, or sit for extended periods of time).
2. Posses the ability to use standard office equipment to write, type, copy, fax, or perform other duties.
3. Possess the strength to life and carry supplies weighing up to 10 lbs. repeatedly and up to 30 lbs. intermittently.
4. Possess the visual acuity to read printed material and a computer screen.
5. Demonstrate hearing and speech capabilities that allow him/her to communicate in person and over the telephone as required.

The clinical setting at TRIHCI is categorized by OSHA and a Blood-Borne Pathogen Category I facility. Thus, there may exist the potential for exposure to blood, body fluid/tissue, and infectious wastes. There also exist the potential for exposure to chemicals, biological, toxicants, and irradiants found on-site.

Disclaimer:

The position description lists the major duties and requirements for the Patient Services Representative position as established by subject-matter experts at the time of this document’s creation. This position may require additional performance of duties and responsibilities beyond those outlined in this document, and thus may require additional sets of knowledge, skills and abilities not fully articulated herein.