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Representative in Kingston, New York at Westchester Medical Center

NewJob Function: Customer Service
Westchester Medical Center
Kingston, New York, 12401, United States
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Job Description

Representative

To perform routine and specialized clerical duties requiring understanding of medical and radiology terminology in the production and maintenance of the film records.

RESPONSIBILITIES

  • Greets outpatients upon arrival and informs proper staff of their arrival. Answers incoming calls, takes and relates messages to available personnel using proper phone technique.
  • Clerical duties including proper paper processing of Diagnostic Imaging requests. Ensure that all related records throughout the Hospital are available upon request by physicians and/or patients.
  • Records and logs films/cd's to be released and films/cd's coming into the department from other locations. Prepares dvd's to be released and or imports incoming dvd's from other locations.
  • Proficient in equipment operation (i.e. telephones, terminals, fax machines, digital access system).
  • Obtains comparison films/cd's on patients as requested. Digitizes films or imports cds for physician's review.
  • Performs other clerical-reception duties as requested.
  • Demonstrates the ability to process and interface appropriate information between the Radiologist, healthcare team, the patient, family, and/or significant other to ensure patient outcomes.

EXPERIENCE

  • 1-2 years clerical experience, preferably in a medical field, preferred.

EDUCATION

  • High School or equivalent. Post High School Vocational/Specialized training.

LICENSES/CERTIFICATIONS

  • N/A

OTHER

  • Answers telephones, maintains logs accurately, maintains patient charts.
  • Operates: Fax machine, computer, photocopier

PHYSICAL ACTIVITY

  • Excellent hearing and visual activity. Light physical effort (lift/carry up to 50 lbs.). Prolonged, extensive, or considerable standing/walking - 90% of the time. Lifts supplies/equipment. Manual dexterity and mobility.

OTHER PHYSICAL REQUIREMENTS

  • May be exposed to bio-hazardous, radioactive substances, subject to electrical and radiant energy hazards. Exposed to hazards from electrical/mechanical/power equipment. May be exposed to infections and contagious diseases; occasional exposure to unpleasant patient elements.
  • Ability to distinguish and identify different colors. Contact with patients under a variety of circumstances. Subject to varying and unpredictable situations. Handles emergency crisis situations. Subject to many interruptions, pressure due to multiple calls.
  • Ability to perform full range of motion (i.e. grabbing, typing, reaching, pushing pulling).

Job Location

Kingston, New York, 12401, United States

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