Program Facilitator II, Mill City Museum in Minneapolis, Minnesota at Minnesota Historical Society

DESCRIPTION: This position exists to support admissions and the museum store, conduct interpretive programs using a variety of techniques, assist in the daily operation of the site, mentor visitor services staff, and provide high quality customer service to guests of Mill City Museum.

SUMMARY OF WORK: 1) Perform admission duties and provide visitor information with a consistent high level of customer service and comprehensive knowledge of the site; 2) Sell merchandise and provide high-level operational assistance in the museum store; 3) Provide operational support and mentorship as a lead visitor services team member; 4) Receive, welcome and orient visitors to the museum; 5) Conduct interpretive programs to engage and educate diverse audiences at visitors to Mill City Museum; 6) Study, learn, and comprehend historical material in order to deliver programs effectively; 7) Support museum operations by performing cleaning, maintenance, safety, security, and other tasks in support of ongoing operations.

MINIMUM QUALIFICATIONS:

• Two years of cash handling and retail or customer service experience.

• Demonstrated high quality, positive customer service skills.

• Strong organizational and personal computer skills.

• Demonstrated ability to communicate with a diverse public in a positive and friendly manner, in person and over the phone, and be responsive to inquiries and comments.

• Demonstrated ability to independently problem solve and respond to visitor concerns with patience, empathy, and grace.

• Ability to work independently, under supervision, and as part of a team.

• Average math and computer skills.

• Ability to troubleshoot software, hardware, and point-of-sale issues.

• Strong understanding of retail and money handling procedures.

• Ability to stand for extended periods of time.

• Ability to bend, crouch, kneel to move merchandise and perform light cleaning duties.

• Ability to lift up to 30 pounds

• Ability to deliver effective verbal presentations in front of small to large sized groups.

• Demonstrated ability to work independently as well as collaborate and contribute positively in a team environment.

• Flexibility to adjust to changes in schedule and assignments.

• Ability to understand and carry out written and oral instructions.

• Demonstrated ability to work with a diverse public in a friendly and open manner, while conveying information or teaching.

• Flexibility to work a varied schedule of weekdays, weekends, and evening hours.

DESIRED QUALIFICATIONS:

• High school diploma or equivalent.

• Experience with ticketing and/or point of sale software.

• Previous experience mentoring, coaching, training, and providing work direction for staff or volunteers in a visitor-focused setting.

• Retail sales and admissions experience in a museum/historic site

• Experience in museum or site interpretation, theater or storytelling.

• Foreign language skills.

• Knowledge of retail display and marketing techniques.

• Knowledge of Minnesota and area history.

• Experience working with children in an educational environment.

• Experience in museum or site interpretation, theater or storytelling.

• Familiarity with U.S. history.

Should you have questions with the application process, email humanresources@mnhs.org or call MNHS Job Line at 651-259-3181.

At MNHS, we don’t just accept difference — we celebrate it, we support it, and we thrive on diversity for the benefit of our employees, our products and services, and our community. The Minnesota Historical Society believes that an inclusive culture among our team members is critical to our success as a historical society and museum, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Minnesota Historical Society is proud to be an equal opportunity workplace and employer.