Hospitality Account Manager in Auburn, Alabama at Greenawalt Hospitality

Hospitality | Auburn, AL | Full-Time | Some Travel Required

Greenawalt Hospitality provides event production, beverage, and hospitality services for weddings, festivals, concerts, sporting events, private celebrations, and premium hospitality experiences throughout the Southeast.

Our success comes from more than simply executing events. It's built on strong relationships, clear communication, attention to detail, and a commitment to delivering exceptional service from the first conversation to the final guest experience.

We're looking for a dependable, personable Hospitality Account Manager who enjoys working with clients, managing details, and helping turn ideas into successful events.

If you're someone who takes pride in staying organized, building relationships, and making sure things get done right, this could be a great opportunity.

The Hospitality Account Manager is responsible for managing assigned client relationships and coordinating the details necessary to deliver successful hospitality experiences.

This position serves as the connection between clients and Greenawalt Hospitality's internal teams, ensuring expectations are understood, event information is accurate, and operational needs are communicated effectively.

You'll manage multiple accounts and events, coordinate service requirements, prepare event documentation, and help identify opportunities to strengthen client relationships.

The ideal candidate is organized, responsive, detail-oriented, and comfortable balancing customer service with event planning and administrative responsibilities.

Serve as the main point of contact for assigned clients and accounts

Develop positive, long-term relationships through consistent communication and dependable service

Learn each client's preferences, expectations, and event requirements

Provide recommendations that align with client needs and available company services

Communicate applicable venue guidelines, service requirements, and company policies

Address client questions and concerns professionally while working toward practical solutions

Manage event details from initial planning through final execution

Coordinate service requirements, staffing requests, schedules, and event logistics

Maintain accurate information for multiple events happening simultaneously

Track event changes, special requests, and important deadlines

Work closely with operations teams to confirm event readiness

Help ensure every event is properly planned and prepared before execution

Communicate event requirements to Staffing, Operations, and other internal departments

Ensure team members receive complete and accurate event information

Maintain regular contact with clients throughout the planning process

Coordinate updates when event schedules, guest counts, or service needs change

Work with internal teams to resolve issues before they affect the client experience

Support post-event communication and follow-up as needed

Identify opportunities to provide additional services to existing clients

Help strengthen customer retention through responsive and professional service

Develop relationships that encourage repeat business and referrals

Assist with new business opportunities when appropriate

Support company growth by maintaining strong client satisfaction

Prepare and maintain event proposals, agreements, invoices, and related documents

Assist with payment processing and account-related financial records

Keep client information, event files, and supporting documentation organized

Update company systems with accurate event details and account information

Assist with administrative reporting and other account management responsibilities

Represent Greenawalt Hospitality with professionalism and a customer-focused attitude

Maintain clear, timely, and accurate communication

Follow company procedures, venue requirements, and applicable regulations

Take ownership of assigned accounts and event responsibilities

Demonstrate strong organization, reliability, and attention to detail

Support the company's commitment to exceptional hospitality and service

At least 2 years of experience in account management, hospitality, customer service, event coordination, sales, or a related field

Strong interpersonal skills and the ability to build lasting professional relationships

Excellent written and verbal communication skills

Highly organized with the ability to manage several accounts and events simultaneously

Strong attention to detail and the ability to meet deadlines

Comfortable working independently while collaborating with multiple departments

Proficiency in Microsoft Office and event management software; TripleSeat experience is a plus

Ability to adjust priorities and solve problems in a fast-paced environment

Availability for occasional evenings, weekends, and business-related travel

$37,500–$45,000 annually, commensurate with education and experience.

Health insurance

Retirement benefits

Paid holidays

Uber/Lyft SafeRide Program

Additional company benefits

This position requires occasional travel for client meetings, event visits, and operational needs.

Some evening and weekend availability may be necessary depending on scheduled events and client requirements.

Candidates should be comfortable with a flexible schedule during busy event periods.

Greenawalt Hospitality is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are based on qualifications, merit, and business needs, and we do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, or genetic information.