Technical Operations Manager in Carrollton, Texas at Nationwide Auto Services Inc

Nationwide Auto Services, Inc. (NAS) is one of the largest OEM and OES service providers in the country to the automotive, manufacturing, and agricultural industries.
Our Team Members are highly skilled and receive continuous training to ensure all areas of SAFETY, QUALITY, and PRODUCTIVITY exceed company and customer expectations. NAS is a dynamic, adaptable, flexible, and diverse service provider that takes great PRIDE in placing our customer needs first and ensuring environmental initiatives are complied with wherever our EXPERTISE is required.

Join the Nationwide Auto Services team!
Job Description:

We are looking for an experienced Technical Operations Manager to lead field operations supporting automotive, heavy equipment, manufacturing, and agricultural customers. The ideal candidate combines strong people leadership and project execution with practical knowledge of vehicle or equipment inspection, repair, processing, and technical service operations. This role oversees 50+ Team Members, maintains customer service standards, and drives safe, high-quality, productive operations.
Job Responsibilities and Duties:

• Manage a diverse team of field employees (50+ Team Members) to deliver successful solutions to our Customers.
Drive measurable improvements in safety, quality, productivity, service turnaround, and customer satisfaction.
Support and mentor our field Team Members to improve employee retention.
Manage existing operations and new project start-ups at OEM and OES plants, ports, rail ramps, vehicle processing centers, and other customer facilities throughout North America.
Ensure technical work follows applicable OEM procedures, customer specifications, equipment safety requirements, and documented quality controls.
Review technical defects, repair findings, rework trends, and customer concerns; coordinate root cause analysis and corrective actions with field teams and customer representatives.
Partner with technical leads to validate work instructions, technician qualifications, tools, equipment, parts availability, and quality checkpoints before project launch.
Oversee technical work involving vehicle or heavy equipment inspections, pre-delivery processing, accessory installation, diagnostics, mechanical repair, rework, and related field services, as applicable to each customer program.
Follows established processes within the Quality Management System and provide detailed information that supports ISO compliance expectations’ and maintaining record keeping of job details to ISO 9001:2015 standards.
Coordinate and assist staffing department in the continued growth, development, and training of staff. Works closely with the staffing department in the hiring process of new staff.
Manage agendas, travel arrangements, and appointments, as well as manage expenses related to travel, lodging, and local transportation while working closely with Travel and Staffing departments.
Ensures employees and other hired staff accurately utilizes designated time clocks at various facilities; and works closely with the accounting department to ensure appropriate back up documentation is obtained for accurate payroll entries as well as error free invoicing to our clientele. Assist accounting department by addressing all payroll concerns and issues on a timely basis.
Manage PTO requests and approvals from all field staff while coordinating with all customers.
Complete annual performance reviews that provide feedback on achieving/exceeding expectations in objectives, competencies, and personal growth.
Approximately 25% travel should be expected.
Qualifications and Requirements:

• Proven experience as a Technical Operations Manager or in a comparable field operations leadership role, preferably in automotive services, heavy equipment, manufacturing, or industrial operations.
Familiarity with diagnostic tools, inspection reporting, work orders, labor tracking, and corrective action processes is preferred.
Experience supervising technicians, inspectors, mechanics, equipment operators, or other skilled field personnel is strongly preferred.
Ability to interpret technical service instructions, inspection criteria, repair documentation, and customer or OEM specifications, and translate them into field execution plans.
Working knowledge of automotive or heavy equipment systems, service processes, technical inspections, maintenance, repair workflows, and quality standards; direct technician experience is a plus.
Must have excellent knowledge of Microsoft 365 (Office), Adobe Acrobat, and general project management software.
Required to have High school diploma and preferred BSc/BA in operations administration or relevant field.
Must have excellent communication skills, both verbal and written.
Must be able to create and adapt to new methods, processes, and systems.
Must be responsible, reliable, and able to work under pressure.
Must be self-motivated and able to conduct oneself in a professional manner.
Must be able to work within and be actively engaged and involved in a team environment.