Fiber Network Locator in Jacksonville, Florida at IQ Fiber

A Smarter Career Choice

The Internet is now the heartbeat of our home, but too often internet service is frustrating and unreliable. IQ Fiber was created to offer 100% fiber-optic fast internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of the rapidly growing IQ Fiber team, your contributions will directly affect our success. Your work matters here.

We're looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you'll find a place where your voice matters. You'll find a team who works hard and has fun. And, if you're like us, you'll know you made a Smarter career choice.

Position Summary

IQ Fiber is seeking a Fiber Network Locator to perform skilled, technical field work requiring the accurate and efficient locating of existing underground fiber optic cables. This role uses a variety of electronic and manual equipment to identify, mark, and verify the location of underground utilities, ensuring that construction and maintenance activities can proceed safely and without damage to existing infrastructure.

The Fiber Network Locator works closely with the design and construction teams, maintains accurate as-built records, and communicates clearly with internal departments, regulatory agencies, and the public. This is a safety-sensitive role that requires strong situational awareness, sound judgment, and the ability to respond reliably to both planned and emergency field needs.

Essential Duties and Responsibilities

• Utilize electronic locating equipment to accurately find and mark the location of underground fiber optic cables and utilities; use probe rods, shovels, posthole diggers, and other excavation tools to expose and verify infrastructure as needed.
• Provide accurate, safe, and efficient locates in accordance with established procedures, regulatory requirements, and traffic maintenance standards.
• Work closely with the design team to review and update as-built records; prepare accurate time and material records, as-built reports, and diagrams to provide reliable updates to key maps.
• Communicate directly with customers, internal departments, regulatory agencies, governmental agencies, and the general public verbally and in writing as needed.
• Assist Construction Technicians with cabinet certifications and other related field duties as requested.
• Participate in announced or unannounced overtime and respond reliably to emergency callouts during non-working hours as required.
• Maintain full compliance with all applicable safety rules, regulations, and occupational hazard protocols, including procedures for working near energized electrical equipment, water, and sewer utilities.

Required Qualifications

• High school diploma or equivalent and 2 years of experience operating utility locating equipment, or an equivalent combination of education and experience.
• Knowledge of underground and overhead utility systems, including occupational hazards and proper safety precautions when working near energized electrical, water, and sewer infrastructure.
• Ability to accurately read and interpret as-builts, blueprints, diagrams, sketches, construction plans, and key maps of underground utility systems.
• Must have and maintain a valid driver's license with a clear driving record for the past two years, current auto insurance, and a satisfactory MVR; must be able to pass a background check and driving record screening.
• Proficiency with personal computers and laptops; ability to accurately prepare reports and maintain records.
• Strong situational awareness and judgment with the ability to efficiently handle emergencies, manage multiple tasks simultaneously, and follow both brief oral and written instructions accurately.
• Ability to communicate clearly in written and verbal formats and establish professional working relationships with employees, officials, contractors, and the general public.
• Ability to exert up to 50 pounds of force occasionally and perform physical tasks including balancing, crouching, lifting, pulling, pushing, reaching, standing, and stooping; must be able to work outdoors in varying weather conditions with exposure to dirt, noise, odors, and fumes.

What Success Looks Like

• Underground fiber infrastructure is located and marked accurately using the appropriate tools and methods, preventing damages and enabling construction and maintenance work to proceed safely and on schedule.
• Safety and regulatory compliance are consistently upheld in the field, with established procedures followed, hazards identified proactively, and work executed with strong situational awareness around utilities and public environments.
• Documentation and records are complete, accurate, and submitted on time — including as-builts, reports, and diagrams — supporting reliable network mapping, data integrity, and traceable field activity.
• Internal teams and external stakeholders including construction, design, and regulatory partners remain aligned, supported by responsive communication and collaboration that helps remove blockers and meet project needs.
• Locate requests and urgent field needs are handled efficiently, including reliable support for emergency callouts, helping maintain service reliability and minimizing operational disruption.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Applicants must be currently authorized to work for any U.S. employer on a full-time basis. We do not sponsor, transfer, or support employment visa status or work authorization extensions for any position.