Front Desk Supervisor in Fort Hall, Idaho at FORT HALL CASINO

Skill in:

• Operating various word-processing, spreadsheets, and database software programs in a Windows environment.
• Preparing, reviewing, and analyzing operational and financial reports.
• Supervising, training, and evaluating assigned staff.
• Making effective decisions in emergency situations.

Ability to:

• Communicate efficiently and effectively both verbally and in writing, individually and in group settings.
• Maintain confidentiality.
• Work independently and meet strict timelines.
• Establish and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Analyze situations and adopt appropriate courses of action.
• Establish and maintain professional relationships with the public and co-workers.
• Make solid decisions and exercise independent judgment.
• Train and mentor department staff, ensuring they know hotel policies, procedures, and best practices.
• Develop and implement training programs to enhance team performance and guest satisfaction.
• Collaborateswith fellow supervisors and Leads for an efficient work environment.
  

MINIMUM QUALIFICATIONS

• High School Diploma or GED.
• Three (3) years of front desk or customer service experience.
• One (1) year of supervisory experience in a hospitality environment.
• A combination of relevant education and related work experience may be considered.
• Valid driver’s license is required when driving vehicles for work-related purposes.
• Must be able to successfully pass a background screening / investigation according to the established requirements below.
• Tribal and Native American preference shall apply to all positions.
  

CERTIFICATIONS, LICENSES, AND/OR REGISTRATIONS

• Must be able to submit supporting documentation of education and training to support qualifications.
• Must obtain and maintain a valid driver's license and qualify for insurance coverage under the company's fleet management policy, when applicable.

Background Investigation Requirements

• Pre-employment drug screen.
• Personal reference check and employment verification.
• Federal, State, and/or tribal criminal history backgrounds will be conducted

PHYSICAL DEMANDS

While performing the duties of this job, the employee regularly is required to stand; sit; use hands to manipulate, touch, or grasp; use a computer and cellphone/telephone; and talk or hear. The employee occasionally is required to walk; reach with both hands or arms; and lift up to 25 pounds. The employee may rarely climb or balance; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee regularly is exposed to dust, fumes, airborne particles, allergens, and/or second-hand smoke; and hostile, offensive, and / or violent individuals.

WORK ENVIRONMENT

Work is generally performed in a casino hotel setting with a moderate and occasionally high noise level. Evening and/or weekend work may be required. Tight time constraints and multiple demands are common. Travel may be required for training, meetings, conferences, presentations, and other events.

Updated 07/24/2026