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What is the role of a Customer Service Advocate at Daniels Health?

The Customer Service Advocate position at Daniels Health is a Full-time or part-time position opportunity in the Customer Service field.

Where is this Customer Service Advocate job located?

Orlando, Florida, 32801, United States

What type of employment is offered for this Customer Service Advocate role?

Full-time or part-time position

What is the expected salary for this Customer Service Advocate job?

Compensation will be discussed during the hiring process.

Customer Service Advocate job near me in Orlando, Florida at Daniels Health

Customer Service Advocate

Make a meaningful impact in healthcare while growing your career. Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven. This is a fully on site position at our plant in Orlando, FL.

Check out more about our Customer Service team here: https://www.danielshealth.com/knowledge-center/life-customer-service-representative-daniels-health

About Daniels Health

We’re on a mission to make healthcare safer. Daniels Health provides reusable medical waste containers designed to reduce needlestick injuries and support sustainability. After use, we professionally clean and sanitize each container for reuse, while responsibly disposing of medical waste at our treatment facilities. Our closed-loop system ensures safety, compliance, and environmental responsibility for our customers.

What you will do

Support all customer service and administrative functions including preparing and closing manifests, creating route books, scheduling with third-party incinerators, and ensuring regulatory compliance
Serve as the first point of contact for hospitals and healthcare facilities via phone and email
Investigate and resolve customer requests and complaints using Salesforce
Coordinate with production and transport teams to ensure timely deliveries
Create and distribute manifests, tracking forms, and process documents
Support daily routing logistics and inventory coordination
Collaborate across departments to manage account changes and generate reports
Analyze customer and operational data to identify trends and improve service delivery Continuously seek ways to improve processes and enhance customer experience

What we are looking for

Must Have Qualifications

2+ years of customer service or administrative experience
Proficiency in Microsoft Office; Salesforce experience is a plus
Comfortable working with data to support decisions and process improvements
Must be able to reliably commute to Orlando, FL
Highly organized, adaptable, and able to manage multiple priorities
Willingness to work flexible hours, including weekends or holidays as needed

Nice to Have Qualifications

Experience in healthcare, logistics, or service-based industries
Proven track record of improving processes or customer satisfaction
Familiarity with inventory or routing systems

Why work for us

Job Stability – As an essential service to healthcare, Daniels Health is non-seasonal and recession-proof
Comprehensive Benefits – Medical, Dental, and Vision Insurance effective on Day One; Paid Short-Term Disability; Company-sponsored Life Insurance; Voluntary Long-Term Disability and Accident Insurance
401K Matching Plan – 50% employer match on up to 6% contribution (up to 3% employer contribution) with a 5-year vesting schedule and no waiting period on the match
Permanent Position – Full-time, 40 hours per week with long-term career potential
Mission-Driven Work – Be part of a company that’s making healthcare safer and more sustainable through innovative waste management solutions
Growth & Development – Opportunities to expand your skills in leadership, data analysis, and cross-functional collaboration within a supportive and evolving organization

If you're looking for a stable, mission-driven role where your leadership makes a real impact, we’d love to hear from you. At Daniels Health, you’ll be part of a team that values safety, innovation, and people. Apply today and take the next step in your career with a company that’s transforming healthcare waste management for good.

Customer Service Advocate in Orlando, Florida at Daniels Health

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