Assistant Branch Manager in Brockton, Massachusetts at North Easton Savings Bank

Here at North Easton Savings Bank, we exist to invest our time and resources locally and to improve the quality of living, working and raising a family in each of the communities we serve. Our Retail Division is the cornerstone of what makes banking with NESB different. Deeply rooted within our communities, we strive to deliver exceptional customer service while forming lasting and meaningful relationships with our customers and community partners through our service-focused model.

Recognized as a Top Place to Work, our continued investment in growth and innovation doesn’t end with just our products and services - let NESB invest in your tomorrow by starting a career with us today.

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Position Summary:

As an Assistant Branch Manager, you’ll be a trusted leader and key support to the Branch Manager, helping ensure smooth daily operations while delivering exceptional customer service. You’ll combine your banking expertise, leadership skills, and customer-focused mindset to support branch performance, develop staff, and strengthen customer relationships while upholding NESB’s policies, procedures, and community-driven values.

What you will do:

In this role, you’ll balance operational excellence with relationship building. A typical day may include:

• Supporting and overseeing branch operations, including assuming leadership responsibilities in the absence of the Branch Manager.

• Opening, closing, and settling the branch while ensuring compliance with all bank policies and procedures.

• Balancing cash drawers daily and assisting with ATM, coin machine, and night depository settlement.

• Conducting monthly audits in accordance with NESB’s Standard Operating Procedures.

• Building strong customer relationships by assisting with account openings and recommending appropriate bank products and services.

• Initiating and referring internal and external sales opportunities to meet customer needs.

• Originating consumer and mortgage loan applications with accuracy and attention to detail.

• Assisting with employee scheduling, performance evaluations, and disciplinary reviews as needed.

• Reviewing and maintaining reports to support branch operations and performance.

To thrive in this role, you will need:

• Associate’s degree required; Bachelor’s degree preferred

• A minimum of two (2) years of branch or banking experience interacting with customers. Prior experience as a senior teller or senior relationship banker is ideal.

• An active NMLS certification, or the ability to obtain one within a designated timeframe as required under the SAFE Act.

• Current Notary Public designation, or the ability to obtain.

• Strong communication, interpersonal, and sales skills to support customer and employees.

• A collaborative leadership style with a commitment to service excellence, accountability, and continuous improvement.

The pay range for this position is based on the lowest to highest salary we in good faith believe to pay for this position at the time of this posting. We may ultimately pay more than the posted range and the range may be modified in the future. An individual’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, business or organizational needs, affordability and market pay.

Physical Demands:

This position is an office-based position in terms of physical demand. Employees are expected to be able to operate their fingers and hands to perform functions such as typing, writing, and filing. Employees must also be able to move throughout the office with ease while also being able to sit for extended periods of time. Employees must be able to see and hear in an office setting that does include much noise going on around one’s workspace. While this job is mainly clerical, there are instances in which employees must be able to transport up to 20 pounds.

Note

The above is a description of the ordinary duties of the position. It should be expected that from time-to-time other duties (both related and unrelated to the above) may be assigned and are therefore required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements.

North Easton Savings Bank is dedicated to being an equal opportunity workplace. To reach and maintain this goal, the Bank strictly prohibits harassment and discrimination based on gender, sex, race, ethnic background, age, physical disability, mental disability, and anything else protected by law. North Easton Savings Bank welcomes diversity and we believe that diversity is the root of successful teams and an overall successful workplace.

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