Solutions Consultant in at BenTek

Company & Culture
Bentek® is a benefits technology company boasting a trusted cloud-based platform and
outstanding service for Public Sector clients. Based in Palm Beach Gardens, FL we’re a
company that’s big on heart, culture, community involvement, and excellence.
Come join our talented inclusive community. We o􀆯er an excellent compensation and
benefits package plus an award-winning wellness program. Just to name a few of our
awards: Top Places to Work, Sun Sentinel. Healthiest employers and Best Places to Work,
South Florida Business Journal. See what it's like to work at Bentek.
Position
Bentek is looking for a Solutions Consultant to join our Platform Success Team and help
deliver exceptional outcomes for our clients. In this role, you will combine technical
problem-solving, data and integration support, and client-focused collaboration to help
ensure our platform is configured accurately and our solutions are delivered with precision.
You will play an important role in supporting eligibility files, HR/payroll integrations, APIs,
and case configuration while partnering closely with internal teams to solve issues, improve
processes, and create high-quality client experiences. This is a strong fit for someone who
enjoys working at the intersection of technology, service, and operational execution in a
benefits or HR technology environment.
Responsibilities
• Support and manage eligibility files, exports, and related data exchange processes
that are essential to accurate client delivery.
• Partner on HR/payroll integrations, API setup, and other technical configuration
activities that connect client systems and workflows.
• Participate in case building and platform setup to translate client requirements into
e􀆯ective, scalable solutions.
• Troubleshoot file, configuration, and technical support issues, helping drive clear,
timely, and well-documented resolutions.
• Collaborate across internal teams and external stakeholders to gather requirements,
test solutions, and maintain implementation quality.
• Contribute to process improvement, documentation, and knowledge sharing that
strengthens team consistency and long-term scalability.
• Help support issue triage, ticket follow-up, and cross-functional coordination in a
fast-moving, service-oriented environment.
• Grow your expertise across additional technical areas, including audits, escalations,
authentication setup, and other key platform support functions.
What We Are Looking For
• 2+ years of experience in EDI, technical support, case building, benefits
administration technology, HR technology, or a related field.
• Experience working with files, integrations, data mapping, APIs, technical
troubleshooting, or system configuration.
• Strong analytical and problem-solving skills, with the ability to investigate issues
thoroughly and work toward practical solutions.
• Excellent attention to detail and a commitment to accuracy in both technical work
and client-facing deliverables.
• Ability to manage multiple priorities, stay organized, and communicate e􀆯ectively
with both technical and non-technical audiences.
• A proactive, team-oriented mindset and a willingness to learn across multiple
functional and technical areas.
• Experience with ticketing systems, testing, documentation, or client support
processes is a plus.
• Bachelor’s degree from accredited university
• Valid Driver’s license
Ideal Candidate Profile
The ideal candidate brings a thoughtful mix of technical aptitude, curiosity, accountability,
and client service awareness. They are comfortable working with structured data,
integrations, system workflows, and issue resolution, while also collaborating e􀆯ectively
with teammates and partners to move work forward. At Bentek, we value people who are
dependable, solutions-oriented, and committed to delivering a high-touch experience for
clients. Candidates with experience in benefits administration, HR/payroll technology, EDI
workflows, or platform support environments will be especially well-positioned to succeed
in this role.

BenTek is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, national origin, disability, age, or military or veteran status in accordance with federal law. In addition, BenTek complies with applicable state and local laws governing non‑discrimination in employment in every jurisdiction in which it maintains facilities. BenTek also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws.