Director of Housekeeping in Virginia Beach, Virginia at Crestline Hotels and Resorts
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Job Description
Lead Excellence and Elevate Guest Experiences here at the Westin Virginia Beach Town Center.
We are seeking an exceptional Director of Housekeeping to lead a high-performing team dedicated to creating immaculate guest experiences.
This dynamic leader will oversee all housekeeping operations, champion quality standards, inspire team engagement, and ensure every guest room and public space reflects the highest levels of cleanliness, comfort, and hospitality excellence.
Overview:
We are currently hiring for Director of Housekeeping to lead and direct their Housekeeping department. The ultimate mission of this role will be to lead the Housekeeping team to drive guest satisfaction by exceeding their expectations, as well as championing the cleanliness of the building.
Positioned as one of the Key Rooms Division Leaders, this is a phenomenal opportunity to:
· To be in a leadership role as well as in the trenches to be a hands-on deliverer of a quality product and experience – you will have a significant piece in Guest Satisfaction!
· Be a key member of the Leadership team liaising with all department heads across the hotel to include Operations, Sales, Culinary, Engineering, Front Office, etc.
A strong predictor of success for the Director of Housekeeping will be:
· Balance strategic planning with hands-on execution in a fast-paced environment
· Effectively manage the budget, capital expenditure projects and preventative maintenance
· Develop cohesion with direct reports and maximize productivity amongst the housekeeping team by providing continuous opportunities for career development
Key Duties & Responsibilities:
- Ensure brand training compliance for you and your staff within the first 30 days
- Develop a program to increase employee recognition within the first 60 days
- Develop and implement a successful full facility preventive maintenance program within the first 90 days
- Develop formal inspection checklist to ensure quality and consistency across all the rooms within the first 60 days
- Work with the Assistant Housekeeping Manager to implement a training plan for the new hires within the 90 days
- Review all Brand standards to ensure compliance with the brand requirements within the first 60 days
Education and Experience:
- High school diploma or GED; 5 years' experience in the housekeeping area
- 2 years' experience as a supervisor/manager in housekeeping with a track record of team success across an organization
- Basic computer skills needed – you should be comfortable with navigating databases and spreadsheets, as well as sending and managing emails, SOPs in electronic form, and other necessary documents
- Strong cultural fit. Passion, drive and results-orientation is essential to success at Crestline. We live our values daily.
Preferred Skills and/or Education:
- Hotel Brand experience
- Familiarity with Microsoft Office to include Outlook, Excel, and Word primarily
- Experience with hotel information systems preferred
Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.