Hospitality Director Chick-fil-A Norterra in Phoenix, Arizona at Chick-fil-A

This is not just a job—it’s a leadership platform.

As a Hospitality Director at Chick-fil-A Deer Valley and Chick-fil-A Norterra, you will play a critical role in shaping the guest experience, developing future leaders, and driving operational excellence in a fast-paced, people-first environment. You will lead front-of-house operations while being cross-developed across all areas of the business.

This role is designed for a high-capacity leader who is passionate about people, thrives in a high-performance culture, and wants to make a lasting impact—both on guests and on the team they lead.

You won’t just manage operations—you’ll elevate them.

• Champion a culture where every guest consistently receives remarkable hospitality
• Lead, coach, and develop Team Members, Trainers, Team Leaders, and Managers
• Drive excellence in daily operations, especially during high-volume periods
• Build and sustain a strong leadership pipeline by identifying and developing future leaders
• Partner with the Operating Partner to strengthen systems, people development, and overall business performance
• Analyze and improve key performance metrics (guest experience, speed, accuracy, efficiency)
• Ensure full compliance with operational standards, food safety, and brand expectations
• Continuously improve systems and processes to create a more effective and scalable operation

You are a people-first, results-driven leader.

• You naturally influence, inspire, and build trust
• You are deeply committed to developing others and helping people reach their potential
• You bring energy and intentionality to every guest interaction
• You thrive in a fast-paced, high-expectation environment
• You seek feedback, take ownership, and pursue growth relentlessly
• You align with our core values: Caring, United, and Relentlessness

• Leadership experience in restaurant, hospitality, or high-volume service environments
• Proven ability to lead leaders and manage multiple areas or departments
• Bachelor’s degree preferred or equivalent real-world leadership experience

• Hourly leadership role with expected annual earnings of $55,000 – $70,000
• Health, Dental, and Vision Insurance
• Paid Time Off
• 401(k) with company match
• Meal allowance while working
• Ongoing leadership coaching and professional development

We don’t just hire leaders—we build them.

• Clear pathways for advancement within Chick-fil-A
• Hands-on development across hospitality, kitchen, and training functions
• Mentorship from experienced senior leaders
• Opportunities to grow into higher-level leadership roles

• Full-time, on-site role (40–45 hours/week)
• Open availability required during operating hours (6:00 AM – 10:00 PM, Monday–Saturday)
• Flexibility to lead in a dynamic restaurant environment