Office Clerk II, Testing Services (HELPS Program) - Monroe Community College in Rochester, New York at Monroe Community College

Monroe Community College

Position Title: Office Clerk II, Testing Services (HELPS Program) - Monroe Community College

Location: Rochester, NY Category: Support Staff/Civil Service Job Type: Full Time Posted On: Wed May 20 2026 Job Description:

Job Function:

Function of Position: This position reports directly to the Coordinator of Testing Services and participates with a team to support the planning and oversight of operations in the Testing Services department. The Clerk II will greet, direct, and assist students coming to the Test Proctoring Center to ensure a smooth and positive intake process. This position requires working with confidential student issues, maintaining confidential student records, and ensuring security for assessment materials. Employee will need critical thinking skills with an emphasis on maintaining a quiet, non-distracting, and positive atmosphere in the Testing Center, as well as the ability to communicate with students and staff in person, on the phone, and via email in a courteous and professional manner. The position will have dual responsibilities for Accommodated Testing Services.

Examples of Duties & Responsibilities:

Primary Functions:

• Greet, direct, and assist students to ensure a smooth and positive intake process
• Maintain student records and secure assessment materials for computerized exams
• Respond to student inquiries regarding the MCC testing program and support services
• Maintain records of testing and compile weekly reports regarding testing
• Review and file documentation
• Input testing data and update SOATEST for placement tests
• Schedule appointments, maintain budget and process purchasing for department

Accommodated and Proctored Testing

• Communicate with Faculty and students regarding Exams
• File and return Exams in the manner prescribed by the faculty
• Maintain SSD Testing Email, end-of-day audits, and follow-up communications
• Ensure testing accommodations are delivered in an ADA-compliant manner
• Identify and record testing accommodations utilized
• Troubleshoot and support students with assistive technology
• Ensure the security of exams until tests are returned to professors

MCC Expectations:

• Adheres to the College Code of Conduct
• Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment
• Maintains technological competencies utilized by the College
• Commits to the philosophy of a comprehensive community college
• Commits to professional growth. which includes seeking ongoing training in diversity, equity and inclusion to better serve students

Job Requirements:

Minimum Qualifications:

• Must currently hold the Monroe County Office Clerk II title or meet the minimum qualifications below to be hired under the HELPS title Link
• Graduation from high school or possession of an equivalency diploma, plus EITHER:
• Graduation with an Associate's degree or successful completion of at least sixty (6) credit hours from a college or university.
• Two (2) years paid full-time or its part-time equivalent office clerical or secretarial experience.

Preferred Qualifications:

• Good knowledge of office terminology, practices, and procedures
• Critical thinking skills
• Ability to work with students in a kind, thoughtful, and sensitive manner
• Possess and implement an understanding of serving a diverse student body
• Ability to work with confidential materials and maintain privacy
• Excellent communication skills
• Basic computer and e-mail skills
• Experience with records management and maintaining a filing system
• Three years of office clerical or secretarial experience
• Experience using Banner
• Proficiency with Microsoft Office
• Bilingual and able to read, write, and speak Spanish, or other languages, proficiently

Additional Information:

Job Type: Full-Time Permanent

Hours: 8:45 am to 4:45 pm M-F

Salary: Starting annual salary is $40,991.65 and will receive an increase after six months.

Pay Transparency Disclaimer: The posted salary range represents the full salary scale for this position, which includes all pay steps within the range. The starting salary for all new hires is typically at the entry-level figure, as determined by the step placement of the Collective Bargaining Agreement. Progression through the range occurs over time based on established criteria such as length of service and performance. This range is provided to give applicants an understanding of the potential earnings over the course of a career in this role.

MCC offers a Flexible Work Policy for benefit-eligible employees. Types of flexible work arrangements include flextime/staggered shifts, remote work/telecommuting, and compressed work schedules. The availability of flexible work arrangements varies by division, department, and position, based on business and operational needs. Limitations to flexible work arrangements are outlined in the official policy.

Prohibition of Remote Work Outside New York State: Remote work locations outside New York State are not authorized by the College due to out-of-state tax and regulatory implications. In limited circumstances, prompted by business or operational needs, the College may approve requests to work remotely outside of New York State, on a short-term, temporary basis.

Monroe Community College prohibits discrimination based on race, color, religion, sex, sexual orientation, pregnancy, familial status, gender identity or expression, age, genetic information, national or ethnic origin, physical or mental disability, marital status, veteran status, domestic violence, victim status, criminal conviction, or any other characteristic or status protected by state or federal laws or College policy in admissions, employment, and treatment of students and employees, or in any aspect of the business of the College.

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