Director, Client Success - Healthcare in United States at Jobgether
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Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Client Success – Healthcare based in the United States.
This leadership role is responsible for driving client success strategy across a healthcare portfolio, ensuring customers realize maximum value from enterprise technology solutions. You will oversee and develop a team of Client Success Managers focused on adoption, retention, and expansion within hospital and senior living environments. The role combines strategic oversight with hands-on leadership, requiring close collaboration with Sales, Product, Implementation, and Support teams. You will act as a trusted advisor to senior healthcare stakeholders while ensuring strong execution of success plans and customer engagement strategies. This position plays a key role in improving revenue retention, customer satisfaction, and long-term account growth. It is a high-impact role for a leader who thrives in complex, cross-functional, and customer-facing environments.
- Lead, mentor, and develop a team of Client Success Managers, fostering a high-performance culture focused on accountability, retention, and customer outcomes.
- Oversee execution of client success strategies, ensuring structured success plans are implemented across healthcare accounts.
- Drive customer retention, expansion, and revenue growth by identifying risks and opportunities across the portfolio.
- Partner with executive healthcare stakeholders to support strategic initiatives, transformation projects, and business reviews.
- Collaborate cross-functionally with Sales, Implementation, Product, and Support teams to ensure seamless customer experiences.
- Define and optimize scalable processes, playbooks, and engagement models to improve team efficiency and client impact.
- Monitor key performance metrics, including customer health, retention, and team productivity, ensuring data-driven decision-making.
The ideal candidate brings extensive experience in Customer Success or SaaS leadership, with a strong track record of managing teams and driving revenue retention and expansion in enterprise environments. You should be highly comfortable engaging with senior executives in healthcare organizations and translating complex client needs into actionable success strategies. Strong analytical ability, leadership presence, and cross-functional collaboration skills are essential.
- 8+ years of experience in Customer Success, Account Management, or SaaS revenue-focused roles.
- 3+ years of experience leading high-performing teams in Customer Success, Account Management, or Sales.
- Proven success driving retention, Net Revenue Retention (NRR), and expansion in enterprise or mid-market accounts.
- Strong executive presence with experience engaging VP and C-level stakeholders.
- Experience in healthcare technology, hospital operations, or related industries is highly preferred.
- Strong analytical, communication, and strategic leadership skills.
- Ability to build scalable processes, improve CRM data quality, and drive operational excellence.
- Comprehensive health, dental, and vision insurance starting on day one
- Flexible time off, including paid holidays and volunteer time
- Employer-paid life insurance, AD&D, and disability coverage
- Flexible Spending Account (FSA) or Health Savings Account (HSA) options
- Matched 401(k) retirement plan
- Employee Stock Purchase Plan (ESPP)
- Employee Assistance Program (EAP)
- Competitive compensation package, which may include bonus and equity opportunities
- Supportive, growth-oriented environment with strong career development opportunities
- Exposure to high-impact healthcare technology initiatives and enterprise clients.