Senior CRM Consultant in India at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior CRM Consultant based in India.

This is an exciting opportunity for an experienced CRM professional to drive the delivery of high-impact customer engagement programs within a modern marketing technology environment. In this role, you will help organizations build meaningful customer relationships through personalized, data-driven campaigns across multiple digital channels. Working closely with strategists, project managers, technical specialists, and client stakeholders, you will transform business objectives into effective CRM initiatives that deliver measurable results. The position offers a blend of strategic collaboration and hands-on execution, making it ideal for someone who enjoys solving complex marketing challenges while shaping exceptional customer experiences. You'll thrive in a fast-paced, remote-first environment that values innovation, ownership, and continuous learning.

• Lead the execution of CRM campaigns and customer engagement initiatives across multiple channels, including email, SMS, push notifications, content cards, WhatsApp, and other digital touchpoints.
• Configure, customize, and optimize CRM and marketing automation platforms to support customer journeys, campaign strategies, and engagement objectives.
• Build, launch, and continuously improve targeted campaigns through audience segmentation, personalization, and automation techniques.
• Collaborate closely with strategists, project managers, technical teams, and client stakeholders to ensure seamless alignment between strategy and execution.
• Manage customer data, audience structures, and campaign assets to support performance optimization and effective targeting.
• Conduct quality assurance reviews across campaigns, integrations, workflows, and supporting documentation to ensure accuracy and reliability.
• Monitor campaign performance, analyze results, and provide actionable insights and recommendations for continuous improvement.
• Act as a trusted advisor to clients by translating business requirements into effective CRM solutions and engagement strategies.
• Stay informed about CRM platform capabilities, emerging technologies, and industry best practices to enhance client outcomes.
• Contribute to process improvements and operational excellence initiatives that increase efficiency, scalability, and campaign effectiveness.

• 5+ years of experience in CRM, Marketing Automation, Lifecycle Marketing, Customer Engagement, or related fields.
• Strong hands-on experience with platforms such as Braze, Salesforce Marketing Cloud, HubSpot, or similar CRM technologies.
• Proven track record of executing multi-channel CRM campaigns and customer journey programs.
• Deep understanding of segmentation, personalization, lifecycle marketing, and digital marketing principles.
• Experience working with customer data, relational databases, audience management, and campaign reporting.
• Strong analytical skills with the ability to interpret performance metrics and translate insights into optimization strategies.
• Excellent attention to detail, particularly in campaign quality assurance, documentation, and execution accuracy.
• Strong communication and stakeholder management skills, ideally gained through client-facing or agency environments.
• Ability to collaborate effectively across cross-functional teams in a dynamic and fast-paced setting.
• Proactive, solution-oriented mindset with strong organizational, problem-solving, and project management capabilities.
• Experience supporting customer engagement strategies that drive measurable business outcomes.

• Fully remote work environment with long-term flexibility to work from anywhere in India.
• Opportunity to collaborate with global teams and international clients across multiple markets.
• Clear career progression pathways with opportunities for increased ownership and leadership.
• Fast-paced, high-growth environment that encourages continuous learning and professional development.
• Exposure to leading CRM, data, marketing automation, and customer engagement technologies.
• Collaborative and supportive culture focused on innovation, teamwork, and personal growth.
• Participation in team events, meetups, and company-wide experiences that strengthen connection and engagement.
• Meaningful opportunities to influence client success and contribute directly to business growth.