Senior Specialist, Knowledge Management in UK at Jobgether
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Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Specialist, Knowledge Management based in United Kingdom.
This role is central to strengthening how institutional knowledge is captured, structured, and maintained across a fast-paced Trust and Safety organization. You will be responsible for turning fragmented documentation, operational know-how, and policy materials into a coherent, scalable knowledge system that supports high-stakes decision-making at scale.
The work involves building structure where complexity exists, ensuring that critical information is always accurate, accessible, and aligned with real-world operations.
You will partner closely with policy, operations, QA, and subject matter experts to ensure knowledge is continuously updated and effectively used across teams.
The environment is dynamic and globally distributed, requiring strong ownership, influence, and the ability to bring structure to ambiguity.
Your impact will be directly reflected in the consistency, accuracy, and efficiency of Trust and Safety operations worldwide.
This is both a systems design and change management role, shaping how knowledge is created, shared, and sustained across the organization.
- Audit and map the existing knowledge ecosystem, identifying gaps, inconsistencies, and outdated or conflicting documentation across policy, compliance, and operations.
- Design and maintain the information architecture that governs how knowledge is structured, stored, accessed, and governed across teams.
- Define documentation standards, templates, versioning rules, lifecycle policies, and quality criteria for all knowledge assets.
- Oversee knowledge dependencies to ensure updates in source materials are accurately reflected across downstream documentation and workflows.
- Develop structured methods to capture tacit and undocumented knowledge from SMEs through interviews, workshops, and documentation sprints.
- Build feedback loops with QA and operational teams to identify knowledge gaps and recurring errors affecting frontline execution.
- Maintain the long-term health of the knowledge base through regular audits, content reviews, and lifecycle management.
- Partner with training and operational leaders to ensure knowledge is effectively translated into practice across global teams.
- Define and track key metrics such as content freshness, search effectiveness, coverage gaps, and onboarding effectiveness.
- Act as a central coordination point for knowledge flow across distributed Trust and Safety teams.
- 3–5 years of experience in knowledge management, content strategy, program management, or a related field.
- Experience in Trust and Safety, content moderation, or platform integrity environments is highly valuable.
- Proven ability to audit, restructure, and improve complex or fragmented knowledge systems.
- Strong capability to work with ambiguity, incomplete information, and evolving priorities.
- Excellent cross-functional communication skills with the ability to influence senior stakeholders.
- Experience designing documentation systems, governance models, and content lifecycle frameworks.
- Strong analytical mindset with attention to inconsistencies, risks, and operational impact.
- Ability to operate independently in a distributed, global environment.
- Highly organized with strong ownership and ability to manage competing priorities.
- Fast learner with a proactive mindset and strong follow-through on complex initiatives.
- Competitive compensation package
- Comprehensive healthcare coverage
- Flexible working arrangements and remote-friendly environment
- Strong focus on learning, development, and professional growth
- Mental health and wellness support programs
- Parental leave and family-friendly policies
- Financial and operational support for hybrid/remote work setups
- Opportunity to contribute to meaningful, high-impact safety and integrity work
- Inclusive and collaborative global culture
- Volunteer and community engagement opportunities