Scenter Store Manager in Denton, Texas at Scenthound Lantana

Scenthound is a revolutionary, fast-growing wellness-focused dog care concept. We aren't your typical traditional grooming shop—we focus on routine care and preventative hygiene (Skin, Coat, Ears, Nails, Teeth - our S.C.E.N.T. Check) to keep dogs healthy and happy. We are expanding and opening a brand-new "Scenter" in South Denton, and we are looking for an entrepreneurial, high-energy leader to build our pack from the ground up!

As the Scenter Manager, you will be the driving force behind the success of this brand-new location.

• Phase 1 (Pre-Opening & Launch): Your primary focus will be aggressive local membership sales (driving toward our corporate goal of 250+ Founding Memberships before launch) and assisting with talent acquisition.
• Phase 2 (Post-Opening & Ongoing Operations): Ultimately, you will have operational and P&L responsibility for the Scenter. You will oversee safety standards, client experiences, schedule utilization, inventory management, and the continuous coaching and career pathing of your team.

• Drive Membership Sales: Execute local grassroots marketing, follow up on digital leads, and maximize pre-sales/Founding Member conversions.
• Talent Acquisition: Assist with recruiting, hiring, and onboarding a high-performing team consisting of professional Groomers (Trimmers), Front Desk Associates (Member Associates), and Bathers (Scent Techs).
• Pre-Opening Readiness: Facilitate the opening training plan to ensure all staff are certified and fluent in our safety and brand standards before Grand Opening day.

• Scenter Profitability & Growth: Manage and optimize all Scenter Scorecard KPIs, including member retention, trial conversions, rebook rates, and service/product add-on sales.
• Safety & Compliance leadership: Maintain strict adherence to all Scenthound safety protocols. Conduct daily Scenter Safety Walkthroughs to ensure a double-barrier environment, proper tool handling, and accurate canine stress-response evaluation.
• Team Leadership & Development: Lead engaging and impactful "Daily Huddles." Manage career progression pathways for your Front-of-Scenter (FoS) and Back-of-Scenter (BoS) teams using our structured skill maps.
• Operations & Schedule Optimization: Oversee daily schedule management in MyTime, handle payroll, review daily room checklists, audit cash handling, and manage pending membership cancellation or pause requests.
• Customer Experience: Act as the primary point of escalation for customer service issues, ensuring a reliable, trust-building environment for our dog parents.

• Experience: 2–4 years of successful management experience in retail, fitness, hospitality, or service industries (membership-based sales models or pet-care industry experience is a major plus).
• Sales Acumen: Proven track record of hitting sales targets, overcoming objections, and executing local community outreach.
• Leadership Skills: Strong ability to recruit, motivate, and hold a diverse team accountable to performance and brand standards.
• Dog Loving: Comfortable handling dogs of all sizes and breeds, and deeply committed to animal health and wellness.
• Technical Savvy: Proficiency in cloud-based booking software (MyTime experience is a plus), CRM lead-management tools, and basic dashboard metrics.
• Operational Excellence: Exceptionally organized, self-motivated, and capable of managing administrative tasks (scheduling, ordering, inventory) alongside hands-on floor leadership.

• Competitive starting base salary of $50,000.
• Uncapped incentive bonus structure tied directly to key performance metrics (Membership growth, Trial conversions, and Scenter Profitability).
• Career advancement opportunities within a rapidly expanding brand.
• Discounts on Scenthound services and products for your own furry family members.

Are you ready to lead the pack in South Denton? Apply today!

• Management Experience: 2 to 4 years of successful management or supervisory experience in retail, fitness, hospitality, or service industries.
• Sales Background: Proven track record of hitting sales targets and executing local/grassroots community outreach (experience with membership-based business models is a major plus).
• Recruiting & Leadership: Demonstrated ability to source, interview, hire, and build a high-performing team from scratch.
• Technical Savvy: Proficiency in using cloud-based booking and point-of-sale software (such as MyTime) and CRM lead-management tools.
• Business Operations: Solid understanding of business dashboards, tracking Key Performance Indicators (KPIs), and driving overall store profitability.

Physical & Personal Requirements

• Dog Lover: Must be completely comfortable handling and managing dogs of all sizes, breeds, and temperaments.
• Hands-on Approach: Willingness to be present on the floor, stepping in to support both the front desk and bathing areas during high-volume periods.
• Organization: Exceptionally strong time-management skills with the ability to balance heavy administrative duties alongside active team leadership.